Hi Kimberly, thank you for sharing your experience regarding your LG Washer. Waiting longer than expected for a new washer can definitely disrupt your plans, and we appreciate you taking the time to explain what happened with the delivery timeline you were given. While retailers manage their own scheduling, your feedback is truly helpful for others considering where to purchase. For more information, you may contact Sam&#39;s Club Customer service 1 (888) 746-7726. <br /> <br /><br />If you’d like us to look into anything on our end or need further assistance, please feel free to email us at lgdigitalcare&#64;lg.sprinklrsupport.com.<br />- Avril

Hi! We’re glad to hear your LG washer part arrived so quickly and that the replacement process went smoothly for you. Thanks for taking the time to share your positive experience — it’s great to know the quick turnaround made a difference! Thanks for choosing LG! #LifeisGood ^James

Hello there. Thank you for your review. We understand how upsetting it is when a major appliance, such as your LG washer, experiences a critical failure like an electrical panel short circuit, especially when it occurs after what you feel is a short period of ownership. The operational lifespan of a washing machine can be affected by many factors, including usage patterns and environmental conditions. While an electrical panel issue after less than five years is certainly not the outcome we want, we still want to confirm if any recourse is available. For general information on the operational health and maintenance of our washing machines, which can help prolong their life, please visit our support section: https://www.lg.com/us/support/appliances/washers-and-dryers. To allow us to properly investigate the details of your specific washer model and to see if there is anything we can do to assist with this electrical issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James.

Hey Jen! We're thrilled your LG washer has been a great machine over the past six months, with clean clothes, quiet operation, and a pleasant chime! It's fantastic you're keeping it mold and mildew-free. We note your observation that the machine moves with larger, heavier items like blankets, and appreciate this insight. Thanks so much for sharing your positive experience and valuable feedback! ^ Diego