Customer reviews for Defender Vision AI 4K Cameras with 1TB DVR Security System, 4pk.

Customer reviews for Defender Vision AI 4K Cameras with 1TB DVR Security System, 4pk. for

Defender Vision AI 4K Cameras with 1TB DVR Security System, 4pk.

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4.5 out of 5 stars

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Jul 17, 2021

Keeping my eyes on things

4 out of 5 stars review

Verified Purchase

Defender 4k Security system

Still learning how to navigate through the settings....previously had Swann wifi system, but the wifi kept cutting out. Miss the sound option. Defender 4k should have had audio. Wish the continuous stream showed "red" events on the playback timeline - overall the video quality is great, and like the fact that you can zoom into the images. Good value for the buck!!

Review from defender-usa.com

Helpful?

reply from CX

Hello, Thank you for your review. We value your feedback, we will pass on your feedback to our Research and Development team as we are always looking to improve. We are happy to hear you love the video quality of the 4K system. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert

Jan 25, 2021

Anonymous

5 out of 5 stars review

Verified Purchase

I have Defender in my home and business

I loved the Defender 4K system my wife gave me for Christmas so much in my home, I bought one for our business as well. I am looking at their security systems for our other locations around the US. The quality is amazing and it is controlled by me and not dependent on the cloud, which gives me peace of mind.

Review from defender-usa.com

Helpful?

Nov 30, 2020

J Malinowski

5 out of 5 stars review

Verified Purchase

Great system! Incredible price! Excellent custom

Great product with awesome Monday through Friday support! The live chat has always solved any problem and questions about modifications to the system. I enjoy the push notifications for alerts as to something going on. Great system! Incredible price! Excellent customer service!

Review from defender-usa.com

Helpful?

reply from CX

Hello J Malinowski! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with your 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert

Jul 16, 2020

Leo A

4 out of 5 stars review

Verified Purchase

Better than Night Owl

Recently purchased this system, its it is very good for the price, image quality is just enough for surveillance of your home. Defender maybe though can look into offering some compatible LPR technology in the near future to be able to see/ provide lisence plates to authorities during a hit and run or something.. thank you guys!!

Review from defender-usa.com

Helpful?

reply from CX

Hello Leo A! Thank you for taking the time to review your Defender 4K security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Jun 8, 2020

Canada

5 out of 5 stars review

Verified Purchase

Defender 4 camera system

Easy install. Booklet and online videos walk through process without anything missed. Picture quality amazing. Wired means never having to recharge batteries or lose signal. App on iPhone and iPad is terrific. Very happy that I chose the Defender system.

Review from defender-usa.com

Helpful?

reply from CX

Hello Acmacfarlane, Thank you for taking the time to review the 4K security system. We are so happy to hear that you are happy with our picture quality, system and app! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

Aug 26, 2022

Munster

4 out of 5 stars review

Verified Purchase

PDF Manual

The unit works awesome. Had some issues getting it set up but figured it out. I know you have a on line service for trouble shooting but it would be nice if there was some sort of trouble shooting guide in the down loaded manual. Otherwise all is good. Thanks Much, Steven

Review from defender-usa.com

Helpful?

reply from Defender

Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert

Aug 8, 2020

oldtired2

5 out of 5 stars review

Verified Purchase

nice system

my wireless system i bought 3 years ago dvr failed and they didn't have a replacement for it or repair available. bought the wired system and aside from the 'trouble' of crawling under the house etc of a wired system works great. better cameras and infrared as they say. small unit so cables can be tough to connect if you have fat fingers. technophobe so hadn't tried to hook up to the app. looks like it is beyond my VERY limited confidence. good deal and would buy again. in canada so no sales tax. the chat people are the BEST.

Review from defender-usa.com

Helpful?

reply from CX

Hello oldtired2! Thank you for taking the time to review your Defender 4K security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Sep 17, 2020

Cameraman

4 out of 5 stars review

Verified Purchase

Good product, but no guides for sharing images to

Hardware is good. Support and guides are lacking. Got it working to my phone no problem, but want it on tablet and wife's phone. Says you can set up sharing but no instructions on how to achieve it. Can it actually do it? Where is the instructions to do it.

Review from defender-usa.com

Helpful?

reply from CX

Hello Cameraman! Thank you for taking the time to review your Defender 4K system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Or support section on our Defender Cameras has all of our manuals as well as helpful how to videos that will assist you in getting the most out of your system! To share the device with someone else please follow these steps: Please have the person you wish to share the cameras with sign up for their own account right on the app. Click more in the bottom right corner. Then please click Manage sharing Settings Tap the plus to Add Recipient Enter the Mobile Phone Number or Email Address of the person you want to share with. Enter Remarks to leave the recipient details about the request. Never send the device password in the remarks section. Tap the Check mark icon to send. The recipient will receive a notification that there is a device to share. Tap Scan QR Code to scan the recipient’s device QR Code. The recipient will receive a notification that there is a device to share. The Recipient can find their QR Code by tapping More > Account Management > My QR Code. The code can be sent to the requester and scanned remotely. Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Aug 22, 2020

Anonymous

5 out of 5 stars review

Verified Purchase

New 4 K system

The new 4K system is much easier than the older systems. For the DVR, it was basically plug it into the power and the router. Then plugging in the cameras. I has previous camera wiring for an older system and have used it for the new 4K along with the old cameras. I plan to run the newer camera wires to replace the older one along with the new cameras. I'll change them one-by-one as time permits.

Review from defender-usa.com

Helpful?

reply from CX

Hello anonymous! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Jul 12, 2021

Dmja

4 out of 5 stars review

Verified Purchase

Pro security camera system at a great price.

The Defender camera system is a sophisticated security camera system which comes with a highly configurable application to set up and control the behavior of the cameras. The 4K video is excellent and has a viewing coverage that is very good. The motion detection is configurable and the notifications, which may be sent via SMS (text) and or email, are generated very quickly. The only improvement I can suggest is that the motion detection can be less sensitive to shadows of trees blowing in the breeze or insects flying by the cameras. There is a sensitivity adjustment and you can adjust the size of the motion detection area, but these false positives can't be eliminated with the current software.

Review from defender-usa.com

Helpful?

reply from CX

Hello Dmja! Thank you for taking the time to rate the Defender 4K Ultra HD 1TB Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert