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Customer reviews for Defender Vision AI 4K Cameras with 1TB DVR Security System, 4pk. for
Defender Vision AI 4K Cameras with 1TB DVR Security System, 4pk.
4.5 out of 5 stars
stars519 ratings452 reviews
  1. 5 stars69% (360)
  2. 4 stars21% (107)
  3. 3 stars3% (14)
  4. 2 stars2% (11)
  5. 1 star5% (27)

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Showing 201-210 of 452 reviews
Apr 8, 2020
Mark001
2 out of 5 stars review

Great other than poor functionality & usability

Support is very helpful, quality is good, setup/usability so-so. However if I knew they stopped supporting the web user interface I would not have purchased it and I will not recommend it to anyone I know. It's easy to support at least one browser so you might consider hiring someone with the right technical skill set. I'm very let down and it looks to me like you're settling for "Good Enough" (check your core values)

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
Aug 8, 2019
Jburgess1915
4 out of 5 stars review

Pretty good system

[This review was collected as part of a promotion.] The system has a good picture. I wish there was an audio option. It would be easier if the cables were longer too. Took a bit to get it set up but in the end I am happy with the way it all works. It’s much better than my previous set up.

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from Customer Experience

Hi Joshua, thank you for the review, happy to hear you love the stunning 4K resolution! If you happen to need longer cables, we do sell them on our brand site under the accessories tab.

Jun 7, 2020
Marko
5 out of 5 stars review

The video is excellent , the app is free, the set up was a breeze. Now I could ramble on but I'll get to the point , I am older and the menu took a while for me to figure out but I am learning it and their are so many options to personalize the system to your liking ! The app is good and there are no fees. Really impressed by the night vision , it is much better than I thought it would be. I bought this wired sytem and because I had good access to my attic and eves, with a little planning it was easy to set up , your mileage may vary. recommend, heck yes !

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from CX

Hello Marko! Thank you for taking the time to review the 4K security system. We are thrilled to hear you are impressed by the quality and the night vision! The free app, is very important to us as well, we are glad to hear you are enjoying it. We are glad to hear we exceeded you expectations! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

Nov 4, 2019
Luisa87
5 out of 5 stars review

Best Security system!

I bought this product about 2 months ago and it is wonderful, safe, easy to install and most of all I like how they provide adapters in order to spread my cameras around the house. I highly recommend this to anyone who wants to install cameras all around your home. The representatives are also very polite and willing to resolve your problem and/or questions.

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from Defender Support

Hello Luisa Torres, and thank you for taking the time to review the Defender 4K wired security system. We are glad to hear you are happy with the system. If you require any further assistance, please reach out to Defender via e-mail, phone or chat.

Jun 14, 2021
Shane H
4 out of 5 stars review

Very happy

Ordered on a Thursday arrived on Friday system was just plug in and play very simple the App took 1 minute to download and start using after scanning barcode . The picture quality is amazing and very clear the night vision is good you can make out enough to identify people. The view when hooked up to our 4k TV is incredible I would highly recommend this product for home or business security. You cant beat the price for the quality you receive.

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from CX

Hello Shane, Thank you for your honest review. We are thrilled to hear that you found the system a great value, with amazing video quality, and clear night vision. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert

Dec 6, 2019
Sam8585
5 out of 5 stars review

Fantastic and Clear Video Provided By Cameras

Bought these cameras a month ago because I was tired of dealing with problems with my Lorex cameras. Lorex has terrible customer service and questionable quality with their products. Anyway, setup with these cameras was easy. Had a couple of problems with the remote viewing on the app, but they were fixed with minimal effort. The video clarity from these cameras is tremendous. My Lorex wireless cameras are 2MP, and these cameras blow them out of the water. I needed to be able to read car license plates from a gate camera about 30 feet away, these cameras can handle that task easily. Quality cameras, great value security system.

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
Sep 2, 2020
JLW In Texas
5 out of 5 stars review

4th system owned but best in class

I am 62 years young and installed the system. The installation and DVR set up was easy to follow. Like anything new you must figure out the navigation of the menus and I found this easy once understood. The image quality in HD mode is outstanding and the field of view is good. I can see what I want. I am using the phone app to view and it seems to be fine.

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from CX

Hello JLW in Texas! Thank you for being a loyal Defender Customer! We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today! Melissa C. | Defender Customer Experience Expert

Sep 5, 2019
Nook
5 out of 5 stars review

Great Cameras

Just purchased this camera. Camera recorded two people removing items from my yard. Footage is so clear that I have been able with the help of facebook to identify suspects. Their tats, face, clothes, shoes - so clear was able to match with their facebook postings. Waiting on cops so the process can be started to charge them. I did not install myself but it did not take very long for cameras to be installed. I would purchase this system again.

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from Customer Experience

Hi Eleanor, thank you so much for taking the time to share this story and review your 4K system. We're sorry to hear you experienced theft but are glad we could help you catch the suspects and are honored that you chose us to protect what you value most! We'd greatly appreciate it if you shared more of this story with us by emailing media@defender-usa.com and would also love if you would share the footage with us.

Mar 24, 2020
Tom51
5 out of 5 stars review

Excellent video

We bought this unit to monitor our goat barn. So far we have 6 of the cameras connected; the last two will go to monitor the garage door and our side entry door; It was a task to run the wires so they are concealed but activating the dvr was relatively simple. We were surprised on the clarity and sharpness of the pictures; The night vision is remarkable. After other reviews and some mentioned camera failure, I was concerned when one camera started flickering and went out within the first few hours. I removed the connection and reconnected making sure good contact; Has been fine since; We are very happy with it so far. I can not attest to the dependability since we've had it only one week.

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from CX

Hello Tom, thank you for taking the time to review your Defender 4K system! Welcome to the Defender Family! We are so glad to hear you are happy with your system! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your system because without you and our other customers, Defender would not be the name it is today! Melissa C.| Defender Customer Experience Expert

Jun 29, 2019
Andrew1
5 out of 5 stars review

Review after 3 months

I purchased these cameras due to the 4K I will say the wide angle is good the clarity of these cameras are much better plus when you have the cameras on the phone app you can view regular then goto HD which enhances the clarity plus you can zoom in on a spot which give better detail. I will say they quality is there. I personally don't like the red dot the camera has that you see at night. I prefer no sign that the camera is on. The mounting is very good with adjustments you can get these cameras under the soffit to keep them out of the sun which is my benefit so you can still have the camera level. I don't understand all the features which there are several that I don't use. I do enjoy the app on the phone. The set up isn't bad I had to call for support since I messed up the setup you need to follow each step exactly or they wont work. I like the playback feature you just need to watch the speed your play back you can miss some activity if your going too fast. overall the quality is great daily operation great value not bad for what you get

Review from defender-usa.com
Helpful?6WAKVF5C4G6E13577673673
reply from Customer Experience Team

Hi Andrew, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!