Customer reviews for Samsung Bespoke 2.1 cu. ft. Over-the-Range Microwave forMember photos









+105 images
Great design touchscreen needs improvements
[This review was collected as part of a promotion.] Love the look and sleekness of this microwave. My one complaint it the touchscreen isn’t responsive enough and sometimes it is hard to get the screen to turn on. Requires multiple touches to wake up.
As beautiful as it is, it is lacking features
As beautiful as this unit is, (and I love the sleek design), it is seriously lacking features, and it's not intuitive to figure out. My biggest beef is the 'timer' is buried in the menu. It should be it's own button. The auto cook features tell you nothing. I have no idea, most of the time, how to run it, or if it knows what kind of food I am trying to heat, defrost, or melt. If you love popcorn and hotdogs, it's probably fine.
Greetings! It’s frustrating when something that looks great doesn’t quite deliver the ease and smooth performance you naturally expect. We’d like to help. Below is the link to the user manual for this model. Please refer to pages 23 to 27 for more information on the microwave’s Auto Cook features: https://downloadcenter.samsung.com/content/UM/202502/20250214160424159/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf We also appreciate your suggestion about giving the timer its own button. Your feedback will be shared with our product team to help guide future improvements. Should you need more assistance with your microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150408190 to help our team pull up your information. Leo
Little fingers all over
I don’t know I have wanted to give this an honest review, by waiting some months. It’s been 9 months I have the whole bespoke kitchen. And I will say it says fingerprint resistant- that is not true, fingerprints every where. After 9 months it’ just stopped working. Literally tried everything Samsung tech said from online and nothing worked. This microwave does not heat up food properly, and excessive amount of time is needed to heat up the simplest of food. Example popcorn button does not pop the popcorn all the way through it will burn but bag will not be inflated. Or reheating food is a chore constantly choosing more time, then flipping over the food for all sides to be warm.
Greetings! Thank you for taking the time to live with your full Bespoke kitchen before sharing your thoughts—it reflects a thoughtful, real-life perspective. It’s completely fair to expect both style and reliable performance when making an investment like this, and we appreciate your feedback. We truly wish to help you. Just to clarify, fingerprint-resistant doesn’t mean the surface will stay completely free of fingerprints. It means the material is designed to reduce how easily smudges and marks show—not to prevent them entirely. With regular use, especially in a busy kitchen, some visible marks are still expected and may require occasional cleaning to maintain the look. If you’ve already completed the steps provided in the Samsung support link below, the next best step would be to schedule a visit with a qualified technician for a proper diagnosis. You can use the hyperlink in the article to set up an appointment: Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working Should you need more assistance with your microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150494412 to help our team pull up your information. Leo
Great looks and perf is still perfect.
[This review was collected as part of a promotion.] Really like the looks of this microwave. The glass is so much easier to clean than stainless. The display fading after use leaves a very monolithic look. Fast and easy to use. Connection with smart things app is a great help. Remote starting. Remote fan and light. All very cool!
Nice looking microwave. Features need enhanced.
[This review was collected as part of a promotion.] Nice looking microwave. Overall works well. System needs some changes and this would be a great unit. There should be an option to leave the clock on the screen all the time instead of time out. However, the Screen on the microwave stays on (not only the clock but all buttons) the entire time the light is on but seems it should not. So if you leave the light on as a counter light, the screen never goes out. Some easy changes and this would be a great microwave.
Bespoke model and true to its name is amazing
[This review was collected as part of a promotion.] This is a huge microwave. Of Course being a bespoke model, this looks very modern and elegant. The display is completely redefined such a way that everything is touch based and with illuminating buttons that turns off when not in use, showcasing the whole microwave into a cool look. It has both with and without clock options, and I love this clean look. The samsung app is great where you can automate things like turning on the lights and fan when the stove is on however it needs little work where it keeps alerting for even for a quick reheat where it displays on phone, TV and refrigerators screen( all are Samsung). however there is an option to put hold on alerts in the app which cancels all updates. I wish there is intelligence built in to send alerts for diner style automotive cooking and not for simple reheats. It has so many predefined settings that makes it a very smart microwave. I tried simple cooking and a few preset options like beverages and I love the uniform heating which I did not see in my previous microwave. Now to use the more advanced options and it simply amplifies with the built-in intelligence. It has two bright LED lights and it illuminates the stove underneath to such brightness that you will be so happy to do cooking with them, not namesake light but actually useful. Also the vent is so powerful and apt for my style of cooking, however a little loud to be honest. Filter is pop out style and washable. This is a Bespoke model and it's totally worth it. I will recommend this to a friend for sure.
Samsung Bespoke Microwave
[This review was collected as part of a promotion.] My Bespoke Microwave oven finally came and it is awesome. It is top of the line. Wifi capable to alert you when your food is finished or if someone is using it. Has many features to use. It just brings the kitchen out.
Decent Microwave
[This review was collected as part of a promotion.] I got this to replace a GE that quit working. This Samsung microwave is a very nice looking appliance. It does work well, but doesn't seem to cook as fast as GE. The programmed cooking features are hit and miss. Some work okay and others not so well. I really like the full front being glass and the buttons being touch on the bottom of the glass front. I don't like that the clock goes off after a short while. Why have a clock if you have to touch the screen to turn it on. You can see on the attached picture, there is no clock showing, except for the reflection of the one hanging on the wall. The fan and cook-top lights works well. The fan is not as loud as the replaced GE. After replacing the GE lights with LED, they are comparable to this Samsung.
Short of the bar from a competitive product offeri
No backlighting on the display impossible to use if there is a darkened room. Warming up a late night snack, forgot it unless you memorized the touch screen. Noisey turnable when in use and programming is difficult to understand. Relies on sensors that don't seem to work all the time. Only purchased this unit to my other bespoke appliances.
Hi there, We can feel the disappointment you have with this microwave. We are here to assist you. Please check page 38 of the user manual for the steps to take when the turntable is noisy, and pages 20 to 27 for the recommended settings and tips on how to use the microwave. https://downloadcenter.samsung.com/content/UM/202502/20250214160424159/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148973184), and it will help our team pull up your information. ^Rodel
Modern microwave, wifi enabled
We purchased this microwave from Sam's Club. The microwave features a good fan and lighting underneath, which are quite useful. It heats food a bit faster than our old 800-watt GE model. The touch screen and lighting are nice, but it still requires the same cleaning and wiping as any microwave with touch controls. The interior is a decent size and can easily heat family meals. The surfaces appear easy to clean; we haven't soiled the microwave too much since we use food coverings when heating most things. Using the Auto Cook and Sensor Cook functions requires a few more button presses compared to some rival microwaves we've had in the past, and I don't like digging through menus when trying to auto-cook something. I haven't completely gone through the manual yet, which speaks to how relatively straightforward it is to use the microwave for standard tasks. We also have a Samsung range, but aside from adding both devices to the Samsung SmartThings application, we haven't set up any routines or syncing between devices. Overall, this microwave is a really good value for the money. The cost savings of having delivery and basic installation included from Sam's Club is a home run in our book.












