Customer reviews for Samsung 2.1 cu. ft. Over-the-Range Microwave forMember photos
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Out with the Old, In with the New!
[This review was collected as part of a promotion.] I bought this a few months ago and I'm so glad I did. After buying a Samsung refrigerator and loving it, I thought this would be the next logical step. My original unit went out and it was time for a new one, the price was fair, instructions were clear and easy to follow.
A Bit of a Learning Curve.
I bought this two weeks ago, and it was installed to days ago. So far, I have found it to be a wonderful microwave, however, when I tried to use Auto Cook to soften some butter, I couldn't get it to work. The book was no help. I ended up guessing at the seconds needed, like I used to do on my old "Stupid" microwave. Also, when trying to add my microwave to the SmartThings app, it has not progressed through the final step. It stopped saying, "Almost there! Your microwave is being added to SmartThings.
Nice Microwave when it actually works.
I bought this microwave around May 31st. to replace my old Samsung one that I had for about 7-8 years. I Loved it as it worked great, has a large capacity and can be somewhat controlled by mt Alexa. I would give it 5 stars if it would keep working but it has nor kept working. I am now waiting for my second repair for the exact same problem,which is, the unit goes completely down. No display so it is dead. This has become quite frustrating as it isn't even 6 months old and it had done it twice. I would rather, at this point, have it replaced with a new one but instead it is going to be repaired. Hopefully this time it stays running and is not a constant 2 month issue. I have a lot of Samsung products in my home and have always recommended Samsung to my family/friends but this model I likely would not.
Hi there, Thank you for your continued trust in Samsung products and for sharing your thoughts about the Samsung microwave. I understand how frustrating it must be to experience repeated interruptions, especially with such a new unit. We want to ensure that your Microwave provides the reliable performance you've come to expect from Samsung. Your description of the Microwave losing power, with no display, suggests a technical issue that shouldn't recur, especially after repairs. I appreciate your patience during this process and understand your preference for a replacement rather than multiple repairs. To explore further options, including potential replacement or continued support, please visit our Samsung Support page for guidance: Samsung Support. For your reference, information on power or display troubleshooting. We're here to assist in making sure this experience improves, and we look forward to helping you get the most out of your Microwave. Please see page 31 under the "There is no power to the oven." section for additional steps to getting the unit back on track. Manual https://downloadcenter.samsung.com/content/UM/202402/20240227133717890/O_01._IB_FULL_ME7500D_GOOD_ME21DG6300SR_AA_AC_EN.pdf The link below will guide you in ensuring your Microwave operates properly. Please follow the instructions that best fit your situation and learn more by checking the hyperlinks. Samsung microwave does not turn on or turns off by itself https://www.samsung.com/us/support/troubleshooting/TSG01001964/ Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147568729) to help our team gather your information. Have a great day. ^Charles
Great replacement & not too difficult too install
[This review was collected as part of a promotion.] We love our new microwave. I was able to install it myself relatively easily. I pulled out the old microwave, I used the new template and my wife and I were able to drop it right in. The microwave work well and looks great. No issues at all.
Samsung at it's finest
[This review was collected as part of a promotion.] Our new Samsung Bespoke Microwave is amazing. It looks great with our new bespoke oven and fridge. It all communicates very well through SmartThings and our Samsung phones. The Microwave has sensor cook that cooks a plate of food even with different size items to the perfect temperature by using the ability to sense the steam/humidity of the food and the temperature cooks to the perfect temp Everytime with the push of a button. It also alerts your phone and smart hub screens when food is done or the timer goes off. You can verbally communicate through Bixby or your smart hubs to keep food warm or add more time if needed. Great purchase with zero cons or regrets. Absolutely love this microwave and Samsung.
DO NOT BUY THIS MIRCOWAVE
I installed this microwave in February, a couple of weeks into using it, I tried to defrost frozen veggies that I had going in the microwave for 5 minutes, while cooking (with hood on) and it shut off halfway through. It wasn't my breaker or my power, it was a pattern. Every time i used it to warm something longer than 3 minutes even without using the hood it would shut off. I'd have to troubleshoot (unplug it) for a few minutes to get it working again. So I avoided running it for long periods (3 minutes or more). Now (May) it doesn't warm my food! I put my food in, put it in for 2 minutes, it spins and makes noise and has a light on and seems to be working but my food remains cold. I checked all the possible issues and the only way to fix it it seems is to either get it replaced or get a repair 3 months into using it. I am frustrated i have a brand new kitchen but this faulty appliance that seems to have every unnecessary feature (can connect to wifi for some reason??) BUT warming my food as a microwave!
Greetings! It’s especially disappointing when a device is packed with high-tech features, but can’t consistently do the one thing it’s really there for. We are here to help. I have shared a Samsung link below to help with your experience. The link has steps to guide you through. Samsung microwave is not heating or has stopped working: http://www.samsung.com/us/support/troubleshooting/TSG01001963/ In addition, this microwave is rated at 1700 watts, which draws roughly 14.2 amps on a 120V line. While that technically falls within the capacity of a standard 15-amp circuit, it pushes it very close to the limit, especially considering the National Electrical Code recommends not exceeding 80% of a circuit’s capacity for continuous use. That 80% threshold on a 15-amp circuit is just 12 amps, meaning this microwave exceeds the recommended safe load. Using a 20-amp dedicated circuit would provide the necessary headroom, reducing strain on both the microwave and the electrical system. When a high-powered appliance like this is run on a borderline or shared 15-amp circuit, it can lead to shutdowns or cause a microwave to stop heating (directly or indirectly, reasons listed below). 1. Voltage Drops Under Load - The microwave might still turn on (light, turntable, fan), but the magnetron (the part that actually heats food) may not get enough power to operate. 2. Internal Protection Kicks In - If the power supply is unstable or insufficient, the microwave might cut off the magnetron to prevent damage. 3. Long-Term Damage - Over time, these parts (board/magnetron) may degrade and eventually fail completely, leading to the current state where your unit spins but doesn't heat. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149175352 to help our team pull up your information. Leo
Sleek Modern Look
[This review was collected as part of a promotion.] I was definitely in need of a new microwave, and I love my choice with this one. The amount of space inside is impressive. Also, the inside wipes clean very easily which I found out the first time my husband used it and exploded his food. There is a handy cooking chart printed on the inside. The dinner plate feature has been very accurate. As you can see both the clock and the cooktop light are nice and bright. I am still learning the Smart Things app but so far, I think it is a nice feature. My one complaint is that it seems to always have fingerprint marks on it. Overall, I am pleased with my purchase.
In the dark
After 13 months, the interior light stopped working. Dark gray interior makes it impossible to see in there without a flashlight. Called LG. No help there except an offer to send a repair person for more $$ than I paid for the thing. Better get the extra Sam's warranty!!
Hello,<br /><br />We understand how you feel about the interior light that stopped working.<br /><br />You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.<br /><br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 <br />3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us <br />4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) <br /><br />Thank you.<br /><br />-Angelica
Sleek and stylish!
[This review was collected as part of a promotion.] Absolutely stunning to look at, fits in beautifully with my other Samsung appliances. Every setting you could ever want in a microwave, and it's crazy quiet as well. Highly recommended!
Easy to use
[This review was collected as part of a promotion.] I bought this recently as we were upgrading our kitchen. So far we are satisfied with the performance.