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Customer reviews for 12500/9500–Watt Westinghouse Tri Fuel Portable Generator With CO Sensor + Remote Electric Start for
12500/9500–Watt Westinghouse Tri Fuel Portable Generator With CO Sensor + Remote Electric Start
4.8 out of 5 stars
stars
11.2K ratings11.2K reviews
  1. 5 stars86% (9,717)
  2. 4 stars12% (1,349)
  3. 3 stars1% (115)
  4. 2 stars0% (29)
  5. 1 star1% (63)

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Showing 1-10 of 11,239 reviews
Nov 13, 2019
Reviewer name: thunderhaus
5 out of 5 stars
5 out of 5 stars review

WGen9500 Generator

I purchased and just recieved. It was very easy to put the wheels on and it came with the correct amount of oil (1.1l) to quickly add to the generator. After connecting the battery (through a connector), I added gas, hit the start switch and on the second try of the auto start, it fired right up. I was impressed that it started so quickly right out of the box. The remote start works great and I was able to start it from the comfort of my house.

Review from westinghouse.com
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Jul 22, 2026
Reviewer name: Raoul116
5 out of 5 stars
5 out of 5 stars review

Great giant for the price

This generator is excellent in handling power outages compared to more expensive ones that cannot handle what this one does. I ran it today with 2 freezers and a refrigerator hooked into the 30 amp feed. I connected each one per the manual and didn't even hear any surge as they were connected. This tells me the generator is powerful. It also has 4 20 amp connections as well

Review from westinghouse.com
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Aug 16, 2026
Reviewer name: Jordan911
5 out of 5 stars
5 out of 5 stars review

Big output, small package.

I bought this generator to power my house during a 5 day long power outage. Worked great, allowed me to run the entire home without issue. Generator is a bit loud, but considering it could power my entire 100 AMP panel, it is not a big deal. Not bad for fuel efficiency either, only used between 7-10 gallons of unleaded fuel per day. If you have the correct hookup in your home, this is much cheaper than the Generac options.

Review from westinghouse.com
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Aug 16, 2026
Reviewer name: BigDogJim
5 out of 5 stars
5 out of 5 stars review

Love the remote start feature

Works great.... The remote start feature was one of the main reasons for my purchase because my wife could start it easily if I'm not home. I must add this thing is a powerhouse. It has handled everything that I have plugged into it. highly recommend if you're looking for something to power everything.

Review from westinghouse.com
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Aug 15, 2026
Reviewer name: Irish Green
5 out of 5 stars
5 out of 5 stars review

Easy and powerful.

I bought the generator on August 13, 2026 and have been running it at home for 2 days now due to a storm related power outage. Probably.gping to be another week before power is restored so going to be testing this hard. Easy to set up. Easy to get started. Love the remote start/stop. Running my fridge, chest freezer, basement fridge, lights in three rooms, and wifi (whenever Xfinity decides to work). So far a great emergency generator. It would be nice if it came with a 30amp generator power cord like Firman brands do but this generator is performing every bit as expected. Powerful, ease of use, and seems to run about 10 to 11 hours on gasoline. Very loud but thats to be expected. I need power to get through the storm destruction - this aint no library. Getting a natural gas hookup is my next plan. Highly recommend.

Review from westinghouse.com
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Aug 19, 2026
Reviewer name: MarSolMom
5 out of 5 stars
5 out of 5 stars review

Lifesaver! No regrets!!

I purchased this product shortly after a severe storm. It was easy to assemble and I appreciated the tri-fuel option the most. Lines were long at the gas stations so I opted to connect the generator to natural gas. Worked seamlessly. This is the first generator I have ever purchased and have no regrets. The online reviews influenced my decision to go with Westinghouse over Generac or DuroMax.

Review from westinghouse.com
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Aug 23, 2026
Reviewer name: new bobi
5 out of 5 stars
5 out of 5 stars review

I lost power recently and my Dayton engine generator started but no output, after many yrs. of service I decided to get a new one. I shopped around and thought this one was the best value. I'm a bit intimidated by all the features, but I will figure it out.

Review from westinghouse.com
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Aug 20, 2026
Reviewer name: Big OL
4 out of 5 stars
4 out of 5 stars review

Great Features

Wish i can get the Natural gas to throw more wattage but very happy with my trifuel Generator so far i ran it on Natural Gas for 10 days excellent , Did my first oil change after 1 day running and every 50 hours next . Will expecting one that runs on Solar and batteries please

Review from westinghouse.com
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Jun 29, 2024
Reviewer name: James Owens
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Customer Service & Warranty Department rates Zero

Received this nice looking generator with everything you need on a generator including power to run everything you need. It wouldn’t start for me to even try it out. It a total of 3 weeks I called Westinghouse 5 times trying to talk to someone that could help me get it started. They have people answering just to take messages and forward it to correct department so they can call the customer. In 3 weeks I never received a call back from anyone. All I ever received was text showing me some trouble shooting tip to try. These tips were in the manual that came with the generator so I had already tried all of them. I bought it through Sam’s Club so I finally gave up on Westinghouse and called Sam’s. They are having the delivery service that delivered it come back out and pick it up and refund all my money. If I can’t trust the customer service and warranty department at Westinghouse I do not want their product. I never had a chance to test the generator but customer service and warranty departments are the worse. Because of all this I had to give them a rating if one.

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reply from Westinghouse

Hi James, thank you for letting us know about your experience, we are genuinely sorry that the product was not able to run, and we fully understand the return. We hope you will consider us for your next power generation purchase but we understand that this has soured our reputation. If there is anything we can do to help please let us know at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse

Aug 17, 2026
Reviewer name: Linda Trox
1 out of 5 stars
1 out of 5 stars review

This unit quit giving power through the extension cord after just a half hour of 1st use. i had pugged in a second item into the power strip and everything turned off. I've tested the extension cord and power strip with power from my house now that I got my power back and everything works perfectly. I attempted to test to see if the generator would work but it still is not providing power to the extension cord.

Review from westinghouse.com
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