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Customer reviews for 12500/9500–Watt Westinghouse Tri Fuel Portable Generator With CO Sensor + Remote Electric Start for
12500/9500–Watt Westinghouse Tri Fuel Portable Generator With CO Sensor + Remote Electric Start
4.8 out of 5 stars
stars
11.3K ratings11.3K reviews
  1. 5 stars86% (9,789)
  2. 4 stars12% (1,352)
  3. 3 stars1% (117)
  4. 2 stars0% (29)
  5. 1 star1% (64)

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Showing 1-10 of 11,317 reviews
Nov 13, 2019
Reviewer name: thunderhaus
5 out of 5 stars
5 out of 5 stars review

WGen9500 Generator

I purchased and just recieved. It was very easy to put the wheels on and it came with the correct amount of oil (1.1l) to quickly add to the generator. After connecting the battery (through a connector), I added gas, hit the start switch and on the second try of the auto start, it fired right up. I was impressed that it started so quickly right out of the box. The remote start works great and I was able to start it from the comfort of my house.

Review from westinghouse.com
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Aug 16, 2026
Reviewer name: BigDogJim
5 out of 5 stars
5 out of 5 stars review

Love the remote start feature

Works great.... The remote start feature was one of the main reasons for my purchase because my wife could start it easily if I'm not home. I must add this thing is a powerhouse. It has handled everything that I have plugged into it. highly recommend if you're looking for something to power everything.

Review from westinghouse.com
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Aug 16, 2026
Reviewer name: Jordan911
5 out of 5 stars
5 out of 5 stars review

Big output, small package.

I bought this generator to power my house during a 5 day long power outage. Worked great, allowed me to run the entire home without issue. Generator is a bit loud, but considering it could power my entire 100 AMP panel, it is not a big deal. Not bad for fuel efficiency either, only used between 7-10 gallons of unleaded fuel per day. If you have the correct hookup in your home, this is much cheaper than the Generac options.

Review from westinghouse.com
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Aug 23, 2026
Reviewer name: Our generators!
5 out of 5 stars
5 out of 5 stars review

Greatful!

During the major power outage in Northwest Indiana in August 2026 I was able to get my generator. I actually purchased 2, one for my house and one for my son and daughter in law who have 2 little ones. These generators are easy to assemble and easy to get started. I'm greatful that your company sent these to our area when they where needed most.

Review from westinghouse.com
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Aug 23, 2026
Reviewer name: new bobi
5 out of 5 stars
5 out of 5 stars review

I lost power recently and my Dayton engine generator started but no output, after many yrs. of service I decided to get a new one. I shopped around and thought this one was the best value. I'm a bit intimidated by all the features, but I will figure it out.

Review from westinghouse.com
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Aug 19, 2026
Reviewer name: MarSolMom
5 out of 5 stars
5 out of 5 stars review

Lifesaver! No regrets!!

I purchased this product shortly after a severe storm. It was easy to assemble and I appreciated the tri-fuel option the most. Lines were long at the gas stations so I opted to connect the generator to natural gas. Worked seamlessly. This is the first generator I have ever purchased and have no regrets. The online reviews influenced my decision to go with Westinghouse over Generac or DuroMax.

Review from westinghouse.com
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Aug 27, 2026
Reviewer name: wescraft
5 out of 5 stars
5 out of 5 stars review

love it!

Just bought this after the Hawk fire left us without power or water for 4 days. Not doing that again. This generator showed up earlier than expected, just too late to help with the fire. So far I am impressed with it. Came with everything except the fuel and a chord to connect to the house, which is to be expected. the only thing i would ask to change might be the wrench they send to bolt the feet on with is a 10mm/13mm wrench. It would be nice if it was 10mm for the foot bolts and then the right size to connect the propane hose with. Other than that, I started it and ran for a few minutes. This thing is fairly quiet for a generator. So far so good!

Review from westinghouse.com
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Sep 18, 2026
Reviewer name: Kevin5353
5 out of 5 stars
5 out of 5 stars review

Great price for the features

I have another Westinghouse generator and has had it for about 6 years and it has been great. I have not had a chance to run this yet but during the registration it put me into this review form. It looks beautiful so far so good I will update if I have problems later

Review from westinghouse.com
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Sep 8, 2026
Reviewer name: widowlady
3 out of 5 stars
3 out of 5 stars review

Haven't tested it yet

I just bought it. It will be hooked up next week. I hope it lives up to the Westinghouse reputation. My only criticism at this point is that it is way too heavy for an old lady to consider it 'portable.' But, if it gets me through the power outages, I'll be happy.

Review from westinghouse.com
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Jun 29, 2024
Reviewer name: James Owens
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Customer Service & Warranty Department rates Zero

Received this nice looking generator with everything you need on a generator including power to run everything you need. It wouldn’t start for me to even try it out. It a total of 3 weeks I called Westinghouse 5 times trying to talk to someone that could help me get it started. They have people answering just to take messages and forward it to correct department so they can call the customer. In 3 weeks I never received a call back from anyone. All I ever received was text showing me some trouble shooting tip to try. These tips were in the manual that came with the generator so I had already tried all of them. I bought it through Sam’s Club so I finally gave up on Westinghouse and called Sam’s. They are having the delivery service that delivered it come back out and pick it up and refund all my money. If I can’t trust the customer service and warranty department at Westinghouse I do not want their product. I never had a chance to test the generator but customer service and warranty departments are the worse. Because of all this I had to give them a rating if one.

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reply from Westinghouse

Hi James, thank you for letting us know about your experience, we are genuinely sorry that the product was not able to run, and we fully understand the return. We hope you will consider us for your next power generation purchase but we understand that this has soured our reputation. If there is anything we can do to help please let us know at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse