Hi! Thank you for sharing your feedback regarding the FoodSaver Preserve Vacuum Sealer. We are sorry to hear that the product did not meet your expectations and that you experienced difficulties with the vacuuming process.We strive to provide high-quality products and your feedback is invaluable in helping us identify areas for improvement. We apologize for any inconvenience this may have caused and appreciate your patience in trying to make the product work.For a possible fix, please ensure that the top of the bag (open end) is not touching the bottom of the drip tray, as this can prevent proper vacuuming. Additionally, check and clean the gaskets, as well as ensure that the bag is correctly placed in the drip tray. Look for any leaks in the bag and consider pre-freezing moist foods to improve vacuuming efficiency.If you have any further questions or need assistance with a different product, please do not hesitate to reach out to us directly via Contact Us form on our website. We are here to help and ensure you have a positive experience with our brand.Thank you for bringing this to our attention.

Hello!Thank you for sharing your feedback with us regarding your experience with our FoodSaver. We understand your concerns about the lid mechanism being awkward. We apologize for the inconvenience this may have causedYour feedback is invaluable to us. If there is anything specific you would like to share about your experience or any suggestions you have for improvement, please feel free to let us know. We are always looking for ways to enhance our products and better address the needs of our customers.You can reach out to us directly via our website or through LiveChat. We are available Monday to Friday, 9 am to 5 pm Eastern Time.We are happy to help!Thank you,FoodSaver® Consumer Care