Hello, Thank you for sharing your feedback on our FoodSaver Preserve Vacuum Sealer.We're sorry to hear that our product did not meet your expectations and that it did not vacuum as well as expected. Please check and clean gaskets, ensure proper bag placement as indicated in the user manual, and test the unit without a bag. These troubleshooting steps are also available on our website under the frequently asked questions.If you require additional assistance, please reach out to us via the 'Contact Us' form on our official website and we’d be happy to help. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you!Thank you!FoodSaver® Consumer Care