Hello Robert, Thank you for reaching out and sharing your feedback on the FoodSaver 14-Piece Starter Kit. We are sorry to hear that the unit stopped sealing properly after such brief use. This is not the level of quality we strive to provide, nor the experience we want our customers to have. We encourage you to visit our FAQ page for step-by-step troubleshooting guidance. If the issue persists, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! FoodSaver® Consumer Care

Hello BK, Thank you for reaching out to us regarding your VS2270 vacuum sealer. We're sorry to hear that the product did not meet your expectations and that the user manual was missing from the packaging. We’ve shifted our focus toward electronic user guides as part of our commitment to environmental sustainability. You can find our instruction manuals on the Support tab of our official website. If you require assistance, or you have more feedback, please reach out to us directly via the 'Contact Us' form on our official website and we’d be happy to help. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you! Thank you! FoodSaver® Consumer Care.