Hello Sandy, Thank you for reaching out to share your feedback on our FoodSaver vacuum sealer starter kit. We're sorry to hear that our product did not meet your expectations. We value your feedback and we will be sure to forward it to the appropriate departments for review. If you require assistance or have more feedback, please reach out to us directly via the 'Contact Us' form on our official website and we’d be happy to help. We’re available Mon.-Fri. 9am -5pm Eastern Time. We look forward to assisting you! Thank you! FoodSaver® Consumer Care.