Hello. Thank you for taking the time to share your thoughts on your new Crockpot. We appreciate your feedback and are glad to hear that the unit is working as expected.We understand that transitioning to a new model can sometimes highlight differences, especially when you’re accustomed to the features of your older unit. Your comments about the lid's closing mechanism and the status lights are valuable insights that we’ll share with our product development team.If you require further assistance, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care

Hello David,<br />Thank you for sharing your detailed feedback and for being a long time user of FoodSaver products. We appreciate you taking the time to let us know about your experience with the FoodSaver 14-Piece Starter Kit with Vacuum Seal Roll and Bags, particularly regarding the accessory hose and the process you encountered while seeking support. <br /><br />Feedback like yours is important because it helps our team understand where improvements are needed, both in product components and in the support experience. The accessory hose is designed to allow easy connection for compatible containers and accessories, and your comments about durability and fit are valuable for our product teams to review. We also recognize how important a smooth warranty process is, and insights about the online claim form and communication timelines help guide ongoing improvements to make assistance faster and more straightforward for our customers. Your perspective as a repeat FoodSaver user is appreciated, and it plays an important role in helping us continue refining both our products and the support we provide.<br /><br />If you have any more questions or feedback, please reach out to us via our &#34;Contact Us&#34; form on our official website. We’re available Mon.-Fri. 9am - 5/8pm Eastern Time.<br />Best regards,<br />—FoodSaver Consumer Care

Hello,<br /><br />Thank you for reaching out to us with your feedback on our VS2270 vacuum sealer. We are sorry to hear that the unit did not work right out of the box and that some of the components were missing. This is not the level of quality we work to uphold, nor the experience we want associated with our products.<br /><br />We value your feedback and it will be forwarded to the appropriate department for further review. <br /><br />If you require assistance, or you have additional feedback, please do not hesitate to get in touch with us directly. You can do so via the &#39;Contact Us&#39; form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.<br /><br />Thank you!<br />FoodSaver® Consumer Care

Hello!Thank you for sharing your feedback with us regarding your experience with our FoodSaver. We understand your concerns about the lid mechanism being awkward. We apologize for the inconvenience this may have causedYour feedback is invaluable to us. If there is anything specific you would like to share about your experience or any suggestions you have for improvement, please feel free to let us know. We are always looking for ways to enhance our products and better address the needs of our customers.You can reach out to us directly via our website or through LiveChat. We are available Monday to Friday, 9 am to 5 pm Eastern Time.We are happy to help!Thank you,FoodSaver® Consumer Care

Hi! Thank you for sharing your feedback regarding the FoodSaver Preserve Vacuum Sealer. We are sorry to hear that the product did not meet your expectations and that you experienced difficulties with the vacuuming process.We strive to provide high-quality products and your feedback is invaluable in helping us identify areas for improvement. We apologize for any inconvenience this may have caused and appreciate your patience in trying to make the product work.For a possible fix, please ensure that the top of the bag (open end) is not touching the bottom of the drip tray, as this can prevent proper vacuuming. Additionally, check and clean the gaskets, as well as ensure that the bag is correctly placed in the drip tray. Look for any leaks in the bag and consider pre-freezing moist foods to improve vacuuming efficiency.If you have any further questions or need assistance with a different product, please do not hesitate to reach out to us directly via Contact Us form on our website. We are here to help and ensure you have a positive experience with our brand.Thank you for bringing this to our attention.