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Customer reviews for Tide Free & Gentle Liquid Laundry Detergent, 152 loads, 170 fl. oz. for
Tide Free & Gentle Liquid Laundry Detergent, 152 loads, 170 fl. oz.
4.6 out of 5 stars
stars1,835 ratings879 reviews
  1. 5 stars82% (1,507)
  2. 4 stars9% (161)
  3. 3 stars2% (36)
  4. 2 stars1% (26)
  5. 1 star6% (105)

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Showing 271-280 of 879 reviews
Aug 11, 2024
Manny Gonzalez
1 out of 5 stars review

Verified Purchase

NONE PAYING MEMBERS

This store allows NONE PAYING MEMBERS to take up parking spaces and create long lines at the cafe. If there was a Costco’s in Corpus I would cancel my membership I have had since 1983

Helpful?3IIBKD2KUJKM13577301479
reply from Tide

Thanks for reaching out, Manny. We would encourage you to reach out to Sam's Club at 1-888-746-7726 for any concerns regarding parking. They'll be happy to further assist you!

Jan 13, 2026
whiiitney
5 out of 5 stars review

Scent free and gentle formula

This detergent is an awesome option for those who have sensitive skin and need a scent free soap. My clothes are still left clean and fresh without any additives that would cause a reaction.

Review from influenster.com
Helpful?3IIBKD2KUJKM13577301479
Aug 5, 2025
Frankie3
3 out of 5 stars review

Smells Awful

I’ve used TFAC for years and years. I have incredibly sensitive skin and it’s the only product I can use to wash my clothes. However, I recently noticed that several of the new bottles I’ve purchased have a really strong odor like they’ve gone bad and the liquid itself seems darker too. Many people have mentioned a reformulation of this product and I’m worried about it. I feel like I need to switch detergents to something else because I really don’t want to keep using this if it’s been changed.

Review from tide.com
Helpful?3IIBKD2KUJKM13577301479
reply from Customer Care

We appreciate that you've used Tide for many years, Frankie, and are very sorry that your recent bottles of Tide Free & Gentle have a strong unpleasant odor. Our products and packages go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We appreciate your bringing this to our attention, as an unusual aroma could be caused by the product being exposed to extreme heat or cold. Your loyalty to Tide is appreciated, and we'd like to learn more details to see how we can further assist you. Please give us a call at 1-800-879-8433 from 9AM -- 6PM EST Monday–Friday.

Aug 4, 2025
Madmd
1 out of 5 stars review

Smells horrible.

I was very disappointed with my most recent purchase of Tide free and clear. Your change in formula is producing a disgusting smell. I have been using your product for at least 30 years and have to throw this bottle out and buy a different brand. I don’t want to wear clothing or sleep in sheets that smell both like chemicals and like something died.

Review from tide.com
Helpful?3IIBKD2KUJKM13577301479
reply from Customer Care

We're so sorry that your recent bottle of Tide Free & Gentle is not providing the wonderful fresh laundry that you've come to expect with Tide, Madmd. Our products and packages go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. Laundry detergent should never cause your clothes to have a bad smell, and an unusual aroma could be caused by the product being exposed to extreme heat or cold. Your loyalty to Tide is appreciated, and we'd like to gather a few details to further assist you with this. Please give us a call at 1-800-879-8433 from 9AM -- 6PM EST Monday–Friday.

Jul 19, 2025
ka123
1 out of 5 stars review

Benzisothiazolinone is back = allergic reaction

This detergent worked for me for years after our past one caused hives. Now they re-added Benzisothiazolinone, and I break out in hives wherever I sweat into my clothes that have been washed with this detergent. It's very frustrating for a "free and gentle" detergent to contain this toxic chemical preservative... I will not be buying it anymore.

Review from tide.com
Helpful?3IIBKD2KUJKM13577301479
reply from Customer Care

We're so sorry to hear a loyal fan like yourself had this experience with your recent purchase, and we truly hope you're feeling better. Our products and their ingredients are thoroughly evaluated to make sure they're safe to use, but we do understand that sensitivities can vary from person to person, so if you haven't already, we do recommend discontinuing use. In order to make a full report to share with our Safety Team, and to help further, please give us a call at (800) 879-8433.

May 29, 2025
dmack
1 out of 5 stars review

Deceiving Advertising

Why is this advertised as hypoallergenic? This detergent made me break out in the worst hives that I have ever had in my life. I clocked it right away as I have not changed anything in my daily routine besides this detergent. As soon as I bought another detergent and had to rewash 6 loads of clothes, the itchiness is starting to calm down. Tide.. do better.

Review from tide.com
Helpful?3IIBKD2KUJKM13577301479
reply from Customer Care

We're sorry to hear this. After the rigorous health and safety tests this detergent has undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we hope you're feeling better now. It sounds like you already have, so we're glad you discontinued using this detergent. So our Safety Team can learn more and make sure you're ok, could you please give us a call when you have a chance? You can reach us at (800) 879-8433.

Jul 31, 2025
Robynn
1 out of 5 stars review

Disappointed in your company

Why do you have the powdered detergent, Clean and Gentle, and not Free and Gentle? Clean and Gentle has "bleach" in it, I don't remember Free and Gentle having Bleach in it? Why the change? Why did you stop making Free and Gentle powdered Tide? Why have you apparently changed the ingredients to the liquid version of Free and Gentle, also? I have read your recent reviews of liquid Free and Gentle Tide and am shocked at people's reaction to your product and all you say is to stop using the product and mothing about changing what you are doing!! How irresponsible of a company you are!! You are not listening to your customers who have used Free and Gentle powder and liquid for years! Please listen and do something about the problem!! The way your product used to be was great! Not anymore!

Review from tide.com
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reply from Customer Care

Thanks for taking the time to share this with us, Robynn, Feedback like this is incredibly important to us here at Tide, so we'll be sure to let the rest of our team know how you feel. If you ever have questions or would like to share more, we invite you to give our team a call at (800) 879-8433.

Jun 28, 2025
ItchyAndSad
1 out of 5 stars review

Hives, horrible awful hives on my FACE

Gotta add my voice to the outcry of hives here, in the hopes that the company acknowledges that they messed up here. I've never in my life had such a horrible reaction to a product, and it took me weeks and weeks to figure it out. Why would I ever suspect a product that is supposed to be ok for sensitive skin? Multiple rounds of steroids later and I'm facing long term damage to the skin on my face because of this. It's appalling that companies are able to do this and get away with it. And no, I don't want to be told to call a soulless corporate phone number and condescended that this formula change doesn't cause this when there appears to be ample evidence to the contrary.

Review from tide.com
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reply from Customer Care

We're so sorry to hear this. After the extensive health and safety tests this detergent has undergone, this isn't something we'd expect. Your well being is very important to us, so we recommend that you discontinue using this detergent if you haven't. While we understand you may not want to call, our Safety Team would like to make sure you're ok and gather some further information. As soon as you have a chance, please give us a call at (800) 879-8433. We hope yo hear from you shortly.

May 29, 2025
misty5665
1 out of 5 stars review

Not UnScented

I’ve used this product for years. I bought the 151 fluid ounce and there is something really wrong with it. I’ve trued to rinse my several times just to get the stench of it out. I have a very sensitive sense of smell and I opened it and thought wow this is stinky. And get my better judgment. I washed a load of clothes in it. Why did I do that? For sure something is wrong with this great big giant bottle and I have no receipt. So im stuck with it and I’m more than upset. Financially times are hard enough and this just makes it worse. There should be some type of seal on the caps. I don’t know what happened but it’s disgusting. I’m really upset about it. I’m on a fixed income and I really can’t afford any extra cost right now. This just made it worse..

Review from tide.com
Helpful?3IIBKD2KUJKM13577301479
reply from Customer Care

We're sorry to hear this was your experience, and want to assure you that we have many quality checks to ensure your Tide is fresh. We'd like to learn more so we can help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 879-8433.

Apr 6, 2025
Me
3 out of 5 stars review

Verified Purchase

Neutral

It cleans, but doesn’t leave the clothes smelling fresh

Helpful?3IIBKD2KUJKM13577301479
reply from Tide

At Tide, we believe in clean and fresh fabrics, so we're sorry to hear that this happened. If you aren't doing so already, use the right amount of detergent for your load size. If you are, you may need to clean your washer. We'd like to see if this helps and get you some assistance with this. We can be reached at (800) 879-8433.