Thank you for your fantastic review of Tide Free and Gentle Liquid Laundry Detergent! We're so pleased you appreciate its scent and its ability to leave fabric very soft and clean. It's wonderful that you value its good consistency and the convenient, non-heavy size. Your high recommendation truly highlights Tide Free and Gentle's commitment to delivering powerful yet gentle cleaning. We're so glad you love it!

Hi! We’re really glad to hear that Tide Free and Gentle is working so well for you, especially with your sensitive skin. We know how important it is to find a detergent that gives a deep clean without causing irritation, so it means a lot to us that this formula doesn’t bother your skin and still leaves your clothes feeling fresh. Also, hearing that it doesn’t have a strong fragrance and doesn’t leave residue on your clothes tells us it’s doing exactly what we intended, powerful cleaning in a gentle, simple way. Your feedback is especially meaningful because it reflects the trust you place in this product every time you do a load of laundry. Thank you for taking the time to share your experience with us; we truly appreciate you and wish you all the best.

Thank you for sharing your concerns regarding the scent in the latest bottle of Tide Free & Gentle Liquid. We understand how important it is for our Free & Gentle products to meet your expectations, especially when it comes to fragrance sensitivity. Please know that Tide Free & Gentle is formulated without dyes and perfumes; Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. We take product quality very seriously and strive to ensure every item reaches you in perfect condition. Your feedback is valuable to us, and we would like the opportunity to look into this matter further. Please contact our service team at 1-800-879-8433 so we can assist you directly. Thank you for your understanding and for giving us the chance to address your concerns.

We're really sorry to hear you had this experience with our Tide Free and Gentle Liquid Laundry Detergent, Gisselle. It must upsetting that the liquid caused such effect on your baby's health. We appreciate your providing this feedback, but this is definitely not the type of experience we want you to go through. Please know, safety is our top priority, all our products are thoroughly evaluated to be safe when used as directed, so this is not what we would expect. Please feel free to contact us at (800) 879-8433 so we can learn more about this situation and take care of you for this inconvenience. Your satisfaction is highly important for us at Tide.

Thank you for your wonderful feedback! We’re delighted to hear that Tide Free and Gentle Liquid Laundry Detergent is not only easy to use but also provides a deep, effective clean while being gentle on your sensitive skin. Its fragrance-free, dye-free formula, designed for both HE and non-HE machines, is specially crafted to care for sensitive skin without compromising cleaning power. With pH-balanced ingredients and recognition from the National Eczema Association, National Psoriasis Foundation, and Eczema Society of Canada, it’s reassuring to know that Tide Free and Gentle meets the highest standards for skin safety. We’re so glad it has passed your test and continues to support your laundry needs!