We appreciate you taking the time to bring this to our attention, and we hope your family is feeling much better. Please know the safety of you and your family is our highest priority. Our products and ingredients are put through rigorous safety test to ensure they are safe for use, and we would not expect for your Tide Free & Gentle to cause your family to break out in a rash. We want to better understand your families experience, and would appreciate you giving us a call at (800) 879-8433, any time between (9:00AM-6:00PM EST).

We're very sorry to learn that you're having problems getting your Tide Free & Gentle Liquid Laundry Detergent delivered to your home. Please, call Sam's Club for additional assistance with this. Their number is 1-888-746-7726.

Thank you for sharing this with us, Kathy. We recommend reaching out to Walmart for assistance by calling 1-800-925-6278.

Please reach out to us at your earliest convenience about your Free & Gentle because we'd like to collect further details from you about your experience. You can reach us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-879-8433. Thank you, and we look forward to hearing from you.

We're very sorry you're having this experience. We have many quality checks in place to ensure that your Tide is in great condition. This isn't something that we'd expect to hear especially since we haven't made any changes to our Tide Free & Gentle formula. We'd like to learn more about your experience and help you further. When you get a moment, could you phone us at (800) 879-8433.