Hi there, thank you for sharing your feedback. We’re disappointed to hear that the vacuum hasn’t met your expectations and that you’ve been unhappy with its performance over the past few months. We understand how frustrating it can be to feel stuck with a product that doesn’t work the way you hoped, especially when it’s used for everyday cleaning. This isn’t the experience we want for you, and we appreciate you taking the time to share your concerns. If you’d like product support or assistance reviewing potential options that may better suit your cleaning needs, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved.<br />Kind regards,<br />Shark Home

Hello Carol,<br /><br />Thank you for sharing your experience with the Shark Pet Pro. We understand how frustrating it must be to have your unit pushing debris around, especially since you’ve already checked for blockages and noticed increased noise. This definitely isn’t the standard we aim to provide for our customers. We’d really like to take a closer look and help you get this resolved. You can give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to help determine the best next solution for your unit. We&#39;re available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean

Hi Kody,<br /><br />Thank you for your feedback. We’re disappointed to hear the canister size and noise level didn’t meet your expectations. This is not the experience we want Shark/Ninja customers to have, and we understand how frustrating this must be. Your comments will be shared with our designated team for review, as we continuously work to improve our products. We value your trust and hope you’ll stay with us as we strive to deliver a better experience.<br /><br />Kind Regards,<br />Shark Clean

Hi Debra,<br /><br />Thank you for sharing your experience. We understand how frustrating it can be when a brand-new vacuum doesn’t perform as expected. Since you’ve already checked for clogs and the issue persists, we recommend reaching out to our support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). Our team can assist you with troubleshooting and explore possible solutions to get your vacuum working properly.<br /><br />Kind regards,<br />Shark Clean NA