Hi there, thank you for sharing your feedback. We’re disappointed to hear that the vacuum hasn’t met your expectations and that you’ve been unhappy with its performance over the past few months. We understand how frustrating it can be to feel stuck with a product that doesn’t work the way you hoped, especially when it’s used for everyday cleaning. This isn’t the experience we want for you, and we appreciate you taking the time to share your concerns. If you’d like product support or assistance reviewing potential options that may better suit your cleaning needs, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark Home

Hi Eugene, Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark Pet Pro doesn’t meet your expectations, especially after having a positive experience with a similar model in the past. We appreciate you letting us know. We’ll be sure to share your feedback with our team for review. Kind regards, Shark Home