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Customer reviews for iRobot® Roomba® j9+ Robot Vacuum with 60 days of self-emptying for
iRobot® Roomba® j9+ Robot Vacuum with 60 days of self-emptying
4 out of 5 stars
stars
526 ratings449 reviews
  1. 5 stars56% (296)
  2. 4 stars17% (92)
  3. 3 stars7% (35)
  4. 2 stars4% (22)
  5. 1 star15% (81)

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Showing 281-290 of 449 reviews
Sep 24, 2022
Reviewer name: Army veteran
1 out of 5 stars
1 out of 5 stars review

The robot is very loud. Never completes cleaning

First of all, I am currently pregnant and my husband purchased the robot for me as a helper. However, newborns are sleeping like ALWAYS so basically I won't be able to use it AT ALL. Secondly, roomba NEVER completes cleaning without getting stuck. Overall dissatisfied. I regret that we paid so much for such a poor product.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if you provide us with iRobot email in order to resolve the issue?

Sep 25, 2022
Reviewer name: Teddy
3 out of 5 stars
3 out of 5 stars review

Errors

This product is great when it is working I have 2 dogs who shed a lot and it has helped a ton. But now I'm constantly getting error 26 and 30 and for an $800 price tag I'm already having to replace a major part such as the cleaning module head after less than 6 months of use. I can't recommend this to someone since the maintenance is costly and the price tag is high. It works great when it's working.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Teddy, thank you for letting us know about your situation. This is definitely not the experience we want for our iRobot family, and we'd be happy to provide you with a proper solution for this issue. We have just e-mailed you, so we can help out.

Sep 9, 2021
Reviewer name: Aimster
4 out of 5 stars
4 out of 5 stars review

Pretty Reliable With a Learning System!

[This review was collected as part of a promotion.] This Roomba is definitely a contender when it comes to vacuums. It goes pretty quickly, learns pretty quickly and charges pretty quickly. It is easy to clean and maintain which is a bonus since I am a busy mom! The Roomba was simple to set up and works right from my Iphone too which is handy so I can run it when I am out if I want to. The biggest difference between this vacuum and my other one though is that this one will slow down when it comes up to obstacles, take a photo and then send me a note to find out if it is something they need to avoid in the future or if it is just a random item in the way, which is really quite cool. The bin is small so I end up changing it once a round (2600 sq ft) but with a family of four and three furry friends I am not shocked. The Roomba is a bit noisy as my video shows, but all in all it is definitely one to try out. I did have an issue with it disconnecting with the wifi too but it was simple to reconnect. I would for sure recommend the Roomba to my friends and family.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Nov 14, 2023
Reviewer name: D
5 out of 5 stars
5 out of 5 stars review

Stress free

[This review was collected as part of a promotion.] This has been such an easy and carefree product to use. I had stopped using robot vacuums because I had to empty it almost every time I used it and it just became a hassle to remember to do it before I used it again but I like this because of the self emptying feature that so I don't have to worry about having to empty it after every use. The vacuum itself is s very sturdy. Cleaning time is appropriate and the battery I would say lasts a good amount of time.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi D, we are happy you love our products! Please know that we are driven to continually improve our products to help you do more, every day.

Oct 11, 2024
Reviewer name: Datisch
2 out of 5 stars
2 out of 5 stars review

Disappointed

We bought Roomba vacuum & Mop Clean base Automatic dirt disposal j7+ not quite a year ago. Initially, it worked well and it still vacuums and mops nicely. The issue is that there is an error of some kind almost every time it runs but mostly the clean base doesn't function well at all. We have to use a brush every time to get fibers and dirt collected out of the vacuum to get it to run. The base says change the bag, which we do but it still says change the bag even when empty. What is the point of a robot vacuum that requires human intervention at every use? there is no point!

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Datisch, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if you provide us with iRobot email in order to resolve the issue?

Sep 3, 2023
Reviewer name: TB
5 out of 5 stars
5 out of 5 stars review

Amazing

I am a self-admitted Roomba fanatic. This is the fifth robot (+ a mop) I've owned and by far the most impressive. It's mapping capabilities are impressive and accurate. This robot does not get stuck. It starts when it's supposed to and parks itself without fail. The dustbin is over full every time I empty it which is every couple of days, and I'm amazed how much fits in there as well as a little grossed out. This robot is nothing short of amazing.

Helpful?4LO8QQAKDEAR13572601338
Jan 1, 2023
Reviewer name: Doghouse
5 out of 5 stars
5 out of 5 stars review

My dogs didn't kill it

Always thought my two dogs wouldn't like it like the regular vacuum and try to attack it. I was afraid it would get destroyed the first time out. Nope... they can't even be bothered to move out of the way when it gets near them. Wish I had bought it years ago. And the best part is it does a great job cleaning also!!

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Aug 1, 2022
Reviewer name: Tiffany
1 out of 5 stars
1 out of 5 stars review

Definitely does not avoid obstacles

My family generally picks up all of the pet toys and any other items on the floor however, the one time we happened to miss something it really became a huge mess. This robot guarantees that it avoids pet messes, let me tell you first hand that it DEFINITELY does not. Then I contacted customer support, have a case number and everything. They say give them 48hrs. It's been over a week and haven't heard a thing back yet. Idk why we paid for the protection plan to not get any service or help. I'll do you all a favor and spare you the pictures of the mess.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Tiffany, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.

Oct 13, 2022
Reviewer name: Samantha
2 out of 5 stars
2 out of 5 stars review

Not great-not worth the money

I bought this because it's geared towards pets. It has a small waste bin. I find clumps of dog hair around the house because the rollers don't properly spin. I'm Constantine cleaning on the metal parts of the rollers to remove human hair. I have it scheduled to go M/W/F and 2 of those days a week I find it stuck somewhere for some unknown reason. My carpets have started to pull on the edges. Doesn't clean well along walls. Not worth the money to constantly still have to clean up after it or find it stuck or not working properly. It's only been 5 months. Very disappointed with it.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Samantha, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it. We have just e-mailed you, so we can provide you with a proper solution.

Jun 24, 2022
Reviewer name: no nickname
1 out of 5 stars
1 out of 5 stars review

Didn't last long for the very high price

I purchased this product in 2020 and used it for hard floors and carpet on a limited basis ( not enough to wear it out in two years) and have had to replace the entire bottom of the vacuum, the base and it still doesn't work right now. i'm getting error after error. This was a very expensive product to last about a year. terrible purchase.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.