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Customer reviews for iRobot® Roomba® j9+ Robot Vacuum with 60 days of self-emptying for
iRobot® Roomba® j9+ Robot Vacuum with 60 days of self-emptying
4 out of 5 stars
stars
526 ratings449 reviews
  1. 5 stars56% (296)
  2. 4 stars17% (92)
  3. 3 stars7% (35)
  4. 2 stars4% (22)
  5. 1 star15% (81)

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Showing 101-110 of 449 reviews
Jul 22, 2022
Reviewer name: Grumpy Grandpa
4 out of 5 stars
4 out of 5 stars review

Better than we expected

We have a large home and a Corgi which seems to shed constantly. Our J7+ is extremely noisy, but you'll have no doubt that it's cleaning your home. "Robbie" our vacuum seems to be cleaning as we programmed it to, even our cleaning service has remarked how clean the floors are (Tile, Wooden and large Rugs). We did a great deal of research before purchasing this item and decided that the inexpensive ones reqired to much attention with minimal cleaning results. The upper level simply weren't cost-effective and didn't provide any additional options than the J7+. Overall, the J7+ does a remarkable job and quite frankly it seems to be getting more of the pet hair and hidden dust under the beds and furniture that our cleaning services are missing. The downside are the cost of supplies, i.e., filters and dust bags are the high end expenses and the quality of each are limited. A can of compressed air and a soft toothbrush will extend the filter by an extra couple of months. Lastly, the dust bag in the emptying station are way too small and require replacing every few days. I found a solution for this problem as well, I purchased a pair of long tweezers and remove the pet hair and dust balls from the bag and then spray the inside of the bag with the compressed air (outside, of course). We were replacing the bags two or three times a month, which became expensive quite quickly. My wife of 54 years just rolls her eyes and fusses at me, but it's easy and saves money.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Sep 14, 2021
Reviewer name: K_Smith
5 out of 5 stars
5 out of 5 stars review

Shocking Results

[This review was collected as part of a promotion.] I was shocked at how well this worked! I have an extremely busy household... kids, multiple dogs, hectic schedules. My dog sheds ALOT. After one time using, I'm addicted. I love setting this up vacuum while I am gone. I love seeing how much dog hair, and crumbs it picks up. I was really blown away. I also love all the areas it is able to vacuum, such as under my stools in my kitchen! I absolutely love the Roomba!

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Jan 11, 2024
Reviewer name: Vanessa
1 out of 5 stars
1 out of 5 stars review

It doesn't do what us supposed to do

I bought this product a few years ago. I bought this specifically because it was supposed to avoid "obstacles" and pet messes. It never has avoided the messes. It goes through it causing me more cleaning than need be. I had moved recently making my elder cat bot use her box, and at least once a week, I have to thoroughly clean the robot and shampoo the carpets and clean the floors throughout the house since I don't notice until I get home after work. This is my my replacement since it has done it before to a point of not charging or running. The feces gets stuck in the tires which are impossible to clean. So it smells like literal crap every time it runs. I do the maintenance and change everything as I should, but it's higher maintenance than doing it the old way. Avoid this contraption if you are intrigued because it avoids messes.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Vanessa, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if you provide us with iRobot email in order to resolve the issue?

Nov 20, 2023
Reviewer name: Danielle M
5 out of 5 stars
5 out of 5 stars review

An amazing time saver worth every penny!!

[This review was collected as part of a promotion.] As someone who had a Roomba before this one, but a less "smart" version (no mapping, no self-emptying, etc), I didn't think it would be much different. To be honest, the Roomba I had sat in a corner rarely used because it was fine, but it didn't feel necessary. Let me say that now I HAVE SEEN THE LIGHT and understand why people love it so much. Where to begin. The mapping of your home is amazing! I will say "Hey Google, have Roomba vacuum the kitchen only" after some messy cooking and sure enough there it goes to clean up my mess. The scheduling feature is amazing too. I have a cattle dog mix that sheds an insane amount of hair and caused us to vacuum manually every other day. It was a huge pain in the butt and if we missed a few days it was like a dust bowl in our house. I now have the Roomba scheduled for every other day at 5pm and my house is CLEAN. It's wild. I do wish I had gotten the mop functionality as well as it's the only thing that would have made this better. The fact that it self empties as well when it's completed it's job is awesome! I do hate you have to buy the bags, but that is a small price to pay for the conveniences offered otherwise. I absolutely have been recommending this to all my family and friends! Do yourself a favor and go get this vacuum you will not regret it.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
May 12, 2024
Reviewer name: ericah121
4 out of 5 stars
4 out of 5 stars review

Simplifies cleaning floors .

[This review was collected as part of a promotion.] I am very pleased with this iRobot cleaner and its self emptying station. Using this is convenient and simplifies cleaning my floors. This is quiet, holds quite a bit of debris before it returns to the emptying station. It has the power and battery life to clean all rooms in my house. Powerful suction that traps all or most of the debris. Especially dirt, dust and cat litter. Now for the navigation, it comes with steps and materials to program the system to your preferred destination and schedule. I recommend using this in your home on your flooring surfaces. Works great on my hardwood and tile floors.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Oct 29, 2022
Reviewer name: Murp
5 out of 5 stars
5 out of 5 stars review

I received as a Christmas gift last year and I love it!

I don't understand all the negative reviews on this product. I have purchased other brands that were not self emptying and constantly got stuck. This vacuum is 100% better all around than anything else I have tried. I live in an old dark house and because of low light other vacuums would just freak out on dark rugs and things and just stop. My advice to anyone wanting a robot vac is to save your money and go with this model. I use this one and it is great that you can program it and have it do a room or two or The whole house. It has never gotten stuck and always finds its way back to the base. I am not sure what kind of abuse some of these negative reviewers may be subjecting their appliance thru but I've had mine almost a year and I love it!

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Jan 5, 2024
Reviewer name: L
1 out of 5 stars
1 out of 5 stars review

They messed up, shouldn't ask me for a review

At first everything was fine. I have the j7+ and brava mopping robots. That like $1000 total. Then I purchased Protect+ which adds enhanced and expedited support, free replacement. That's $200 per month unit. Skip to a year and I start having issues. They both drop from wifi requiring me to reset the units to reconnect them. Roomba has communication issues with the docking station and the brava fails to undock sometimes. I emailed support, and it took them 20 days to respond. They provided steps to complete - I already did. These are the steps the app tells you to complete when it tells you there's an error. I explained I have performed all steps and to escalate me issue to the specialist. That was 10 days ago. Mediocre products for price, support not available even if you pay. Then they asked me to review them. They screwed up.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi L, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.

Aug 10, 2022
Reviewer name: Sam
1 out of 5 stars
1 out of 5 stars review

Roomba plays music all night starts randomly

This new roomba I got is worst than the first. It randomly starts all night, playing it's charms to wake me up. I emailed for help and sent videos. They never responded. Then, on top of that, it will NOT clean in front of my bed or this random spot in the floor. I live in a studio apartment. It's. One. Room. How can that be this hard? I feel like this is worse than my first roomba that sucked up cat vomit. This one hasn't done that thankfully but it crashes into everything. Like it's scratched and cracked open in the front because it hit my walls THAT hard. I think the company just sends a worst replacement if they "help" you. This was so much money. I had the 600 series in 2015 and it was WONDERFUL. It did what it was supposed to do. I feel like the more advanced things get, the absolute worst problems they get too.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Sam, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. Is it okay if you provide us with iRobot email in order to resolve the issue?

Jun 19, 2022
Reviewer name: Not happy customer
1 out of 5 stars
1 out of 5 stars review

Broke after 2 weeks

I'm absolutely furious with the horrible customer service. After 2 weeks the robot broke - bumper stuck. Okay, it happens and I was going to give it another chance. But ONE month later and I still don't have my robot. Customer service is useless - sent me a refurbished item instead of new replacement, as the rep told me. After that the UPS lost the new item. Not their fault BUT because they don't send you the automatic tracking I didn't know about it. If I don't it in the next day or so, I'll just ask for refund and go get a non-irobot vacuum that works!

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
Jan 3, 2024
Reviewer name: Ken
5 out of 5 stars
5 out of 5 stars review

We love this product

This is a great product. It's very versatile letting you clean your entire home or you can clean one room or multiple rooms at a time. The phone app let's you select what rooms you want to clean. You can monitor its progress. You are alerted when the cleaning is done. You can go back and look at the history of your cleaning. There have been several times where it picked up something like a lego piece, it shut down, and sent an alert about it so the lego piece could be removed. I have not really found anything negative about this product.

Review from store.irobot.com
Helpful?4LO8QQAKDEAR13572601338
reply from IRobotPWR

Hi Ken, we are happy you love our products! Please know that we are driven to continually improve our products to help you do more, every day.