Thank you for sharing your experience with us - we completely understand how frustrating charging issues can be.<br /><br />We have specialized solutions to resolve this. Our technical service team can:diagnose the specific cause of the charging problem and walk you through step-by-step troubleshooting<br /><br />Please contact them directly at: care.us&#64;ecovacs.com<br /><br />We&#39;re committed to getting your device back to full functionality as quickly as possible.<br /><br />Best regards,

Dear Customer, <br /><br />We really appreciate you taking the time to leave such kind words about your experience with us. Knowing that our efforts resulted in a satisfied customer makes it all worthwhile. Thank you for being a loyal customer!<br /><br />Best Regards, <br />ECOVACS Customer Care

Hi there,<br /><br />Thank you sincerely for letting us know about the issue you&#39;re experiencing. We truly appreciate your feedback and want to resolve this for you as quickly as possiblle.<br /><br />In order to prioritize your case effectively, we kindly ask you to directly contact our specialized support team through Email: care.us&#64;ecovacs.com.<br /><br />If you&#39;re able to share a screenshot of your review, that would give us extra clarity, but, no worries if not! We&#39;re ready to assist you right away.