Thank you for choosing LG once again and for sharing such a wonderful review! We know how hard it is to say goodbye to a trusted appliance, so we are absolutely thrilled that your new WM8900HBA front-load washer changed your mind and won you over. Knowing it restored your confidence in front-load washers is truly one of the greatest compliments we could receive. There's nothing better than cutting down your laundry time with a larger, faster machine so you can spend less time cleaning and more time doing what you love. Welcome back to the front-load family! If you ever have any questions or need assistance, our LG CareQ team is here to help at 1-888-542-2623, or via WhatsApp, Live Chat, or email through our support page: https://www.lg.com/ca_en/support/contact-us/. Thank you for welcoming LG back into your laundry room! We hope your new washer continues to exceed your expectations for many years to come.

It’s fantastic to hear how well it’s performing in your home, especially with its mega capacity making laundry day feel more effortless and efficient. We love that it’s able to handle large loads smoothly while still maintaining that quiet, dependable operation — exactly the kind of everyday convenience it’s designed for. We really appreciate you taking the time to highlight your experience, and it’s great to know the washer has been such a strong addition to your laundry routine alongside your other LG appliance. If you ever need assistance, our LG CareQ Team is always happy to help at 1-888-542-2623 or via live chat or email through our support site https://www.lg.com/ca_en/support/contact-us/

Hello there, Dave! Thanks for sharing your thoughts. Always good hearing your washer is keeping up with big loads and that the ThinQ app is making things easier. We’ll pass along your note about the button markings to our product team. If you ever need anything, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich

Thank you for sharing your experience! We’re thrilled to hear that you are enjoying the large capacity and quiet operation of your new LG WM8900HBA. Providing a powerful yet peaceful laundry experience is what we strive for, and we’re glad it’s doing a great job for you!

Thank you for sharing your experience with your WM8900HBA and for taking the time to go through the usage guidelines. We understand how some of these recommendations can feel restrictive, especially when you’re just getting started and trying to manage everyday laundry needs for the family. We hear your concerns regarding fabric softener use, washing items like bath mats, and the added step of drying the machine after use. These guidelines are intended to help maintain optimal performance and protect the washer over time, but we understand they may not always feel convenient in day-to-day use. For items like bath mats, we generally recommend checking the care label and washing only machine-washable mats without rubber backing or using a delicate cycle if appropriate. If you’d like, our team can help guide you on the best settings for these types of loads. Our LG CareQ team is here to help at 1-888-542-2623, or you can reach us via live chat or email at https://www.lg.com/ca_en/support/contact-us . Thank you again for your feedback—we truly appreciate the opportunity to support you as you get familiar with your new washer.

Hi, Robert. Thank you for sharing your experience with your LG Washer. We appreciate the clear explanation of what’s happening with your LG WM4200HBA washer, especially the rotary knob no longer sequencing properly and requiring multiple turns before the indicator responds. Your note that you’ve seen similar reports from other owners is important for us to review so we can look more closely into the specifics of your model and its control‑panel behavior. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this rotary‑knob sequencing issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605 ^James

Hello there, thank you for bringing this issue to our attention. We'd like to get a clearer understanding on what is going on, and how we can help fix this. Please send us a private message on social media using the handle @LGUSSupport with the serial number of your unit and a good phone number. We'll be glad to investigate further to see how we can resolve this for you. ~Tanisha

Hello, Pamela. We appreciate you sharing your experience with your LG WM8980HVA Washer‑dryer combo. We want you to feel supported with both performance and next‑step options, and your feedback helps us see what’s been happening on your end. For the leaking you mentioned, confirming that the door gasket is clean, ensuring no clothing is caught between the seal, and checking that the unit is level can help prevent moisture from escaping while a technician evaluates the door components. For drying performance, selecting a higher dryness level, avoiding mixed‑fabric loads, and cleaning the lint filter before each cycle can help the sensor read moisture more accurately. You can review guidance on leak prevention here: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448 and drying performance here: https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying-performance--20153781923566 If you’d like us to review your case details or assist with next steps, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. ^James