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Customer reviews for Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub for
Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub
4.4 out of 5 stars
stars
96 ratings96 reviews
  1. 5 stars72% (69)
  2. 4 stars17% (16)
  3. 3 stars1% (1)
  4. 2 stars1% (1)
  5. 1 star9% (9)

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Showing 81-90 of 96 reviews
Sep 22, 2023
Kathy
1 out of 5 stars review

Never again

I purchased a Samsung refrigerator with a smart family hub screen, and it has been nothing but a disappointment. The so-called "smart" features are more like a headache than a convenience. The touchscreen constantly freezes and lags, making it frustrating to use. The promised integration with apps and family features is clunky and unreliable. Not to mention, it comes at a premium price compared to other refrigerators with similar storage capacity. Save yourself the trouble and avoid this product.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
reply from SEA Care

We understand that this experience is different from what you anticipated. Let's take care of the unit right away, Kathy. To help you diagnose the touchscreen feature, kindly visit this suggested guide. For more details, please watch the YouTube video and click the hyperlink about "Unlocking the panel." The refrigerator touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146330806, to help our team pull up your information. Have a great day! ^Chrystel

Jul 31, 2024
Maryam
1 out of 5 stars review

Poor quality electronics

I got this giant fridge with the tablet in 2018. At first the ice maker gave up in 2020, then the fridge lights stopped working in 2021 and now the fridge stopped cooling in 2024. So disappointed in Samsung. Will never buy any kitchen or laundry electronics from them ever and I warn all the customers as well. Not worth the money. My old fridge from GE is still going smooth even after 20 years with no complaints what so ever. Samsung has extremely low quality kitchen and laundry gadgets. Can’t wait to replace my Samsung washer as well.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
reply from SEA Care

Maximizing your refrigerator's features and benefits is important, Maryam. Let's get the information you need to ensure the fridge operates smoothly. The links below will guide you in ensuring the cooling and ice maker are running properly. Select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Samsung refrigerator lights do not turn on: https://www.samsung.com/us/support/troubleshooting/TSG01109322/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147391344) to help our team pull up your information when you message us. Have a great day, -Ernest-

Aug 28, 2023
JazzyH222
5 out of 5 stars review

This Refrigerator is Awesome

[This review was collected as part of a promotion.] This family hub is magnificent. It has several great features. It has 4 types of ice - cubed, ice bites, curved and crushed. It is WiFi enabled, has door alarm and a stainless steel finish. The hub has great functionality. I was able to use the recipe app to make breakfast. I added pictures and videos and listened to my playlist while cooking. The refrigerator is smaller than the one we had but seems like it has more space at 25 cu ft.

Review from The Insiders
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Aug 28, 2023
Ang2knight
5 out of 5 stars review

Samsung FTW: Elevating Family Life

[This review was collected as part of a promotion.] As a busy family of six that relies heavily on our kitchen, we recently welcomed the Samsung Mega Capacity 3-Door French Door Counter Depth Refrigerator with Family Hub into our home. This innovation has not only transformed our kitchen but has also streamlined our family's daily routines. After several days of use, we're thrilled to share our experience with this remarkable appliance. The Samsung Family Hub Refrigerator is more than just an appliance; it's the heart of our kitchen. Its sleek stainless steel design adds a touch of modern elegance, blending seamlessly with our decor and other stainless steel kitchen appliances. The Family Hub touchscreen is a game-changer for us. It serves as a digital bulletin board, allowing us to share notes, calendars, and even leave fun drawings for each other. The integration with our smartphones has made coordinating schedules and grocery lists a breeze. The Family Hub technology has revolutionized how we manage our kitchen and family life. From meal planning to entertainment, this refrigerator does it all. The ability to stream music, watch cooking tutorials, and even mirror our TV is a feature we never knew we needed until now. The touchscreen's responsiveness and intuitive interface make navigation a breeze, even for the kids. Incorporating our devices into the kitchen experience has never been easier. The ability to sync our calendars, play podcasts, or mirror our cooking apps onto the touchscreen has enhanced our kitchen time. The kids love drawing on the screen and leaving messages, bringing an element of fun to our daily routines. With a generous 25 cu. ft. capacity, this refrigerator easily accommodates our family's needs. The adjustable shelves and compartments allow us to organize groceries efficiently, reducing food waste. The counter-depth design adds a sophisticated touch while ensuring that the refrigerator seamlessly fits into our kitchen layout. The freezer space is ample, and the pull-out drawer design makes finding items a snap. The Samsung Refrigerator with Family Hub has redefined what a refrigerator can be for our family. It's more than just a place to store food; it's a central hub that brings us together, enhances our daily routines, and adds a touch of modernity to our kitchen. If you're seeking an innovative appliance that combines technology, convenience, and family connectivity, this refrigerator is an excellent choice that will undoubtedly elevate your household.

Review from The Insiders
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Jul 11, 2024
dlhughesrx
5 out of 5 stars review

Lots of bells and whistles! Love it.

[This review was collected as part of a promotion.] We bought this refrigerator a few months ago and are so happy with it. Not sure that I need 3 ice makers, but we don't have to worry about running out of ice. Love the different size cubes! Love the drawer freezer space in the bottom of refrigerator, makes it easier to find items. The family hub is nice too. Can use Alexa and can stream music in kitchen while cooking...also can look up recipes and see what's inside without opening the door.

Review from Samsung US
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Oct 20, 2023
usctrojansrule
5 out of 5 stars review

Fridge-tastic Fun!

[This review was collected as part of a promotion.] As a man who enjoys both cooking and technology, refrigerator has been a game-changer in my kitchen. First and foremost, the design is sleek and modern, adding a touch of sophistication to my home. The mega capacity is a lifesaver, especially when hosting gatherings or stocking up on groceries. The versatile shelving and compartments make organizing easy, allowing me to store everything from fresh produce to oversized platters without any hassle. Now, let's talk about the Family Hub feature – it's like having a smart assistant right in my kitchen. The touchscreen display is intuitive, providing a hub for family communication, meal planning, and even entertainment. I can stream my favorite shows or recipes directly from the refrigerator while I'm cooking, which adds a fun element to my culinary adventures. The built-in cameras inside the fridge are surprisingly handy. I can check what I need to buy while I'm at the store, right from my smartphone. This eliminates the guesswork and ensures I never forget essential items. The refrigerator's performance is top-notch. It maintains consistent temperatures, preserving the freshness of our food, and the cooling system keeps the humidity levels just right. The ice and water dispenser is a breeze to use, and the water filter ensures that the water tastes clean and crisp. In terms of energy efficiency, I appreciate that Samsung has designed this refrigerator with eco-conscious features, helping me reduce my carbon footprint without compromising on functionality. Overall, the Samsung Mega Capacity 3-Door French Door Counter Depth Refrigerator with Family Hub is a fantastic investment for any tech-savvy home chef. It combines ample storage, smart features, and elegant design, making it a must-have appliance for the modern kitchen.

Review from The Insiders
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Aug 14, 2024
Wilman26
5 out of 5 stars review

Great fridge!

[This review was collected as part of a promotion.] Bought about a month ago, and it’s fantastic! Love playing my music from it, and the fact that I can bring recipes up on the screen when I’m cooking!

Review from Samsung US
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Aug 14, 2024
Jenn b
5 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] I didn’t think I would like the smart screen. My kids love it. They listen to music and use the calendar for daily tasks Ice makers are excellent

Review from Samsung US
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Jun 18, 2025
Nomi
5 out of 5 stars review

Great features and value for money

[This review was collected as part of a promotion.] Elegant design, user friendly and we love the touchscreen interface. Great for looking up recipes or simply listening to music while cooking.

Review from Samsung US
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Jan 29, 2024
Pyrodave
5 out of 5 stars review

Outstanding buy!

[This review was collected as part of a promotion.] I got a great deal on my new refrigerator. I wasn’t exactly looking to get rid of my existing one, but I have found the features, ice options, and roominess of this new one to be beyond reproach.

Review from Samsung US
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