Skip to Main Content
Sams Club
Sams Club
Customer reviews for Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub for
Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub
4.4 out of 5 stars
stars186 ratings186 reviews
  1. 5 stars73% (135)
  2. 4 stars17% (31)
  3. 3 stars1% (1)
  4. 2 stars1% (2)
  5. 1 star9% (17)

Member photos

  • +89 images
Sort by |
Showing 91-100 of 186 reviews
Nov 6, 2025
Kelly
1 out of 5 stars review

Buyer Beware!!

Refrigerator lasted 1.5 years. Sealed system failed twice. The second time was unrepairable.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
reply from SEA Care

Hello Kelly, We understand your disappointment with your refrigerator's sealed system. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151256668) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jun 18, 2025
Jean23
5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] I love all the features of this Samsung fridge. It does everything I needed!

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
Sep 15, 2025
Retiredleo
5 out of 5 stars review

Great choice / great features

[This review was collected as part of a promotion.] The refrigerator is very spacious. I like the three ice options and the video display on the door

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
Oct 2, 2023
ajwolfe05
5 out of 5 stars review

This Fridge Is Awesome!

[This review was collected as part of a promotion.] I never knew a refrigerator could have this many features! The Family Hub is so useful and easy to use, I had no idea what to expect. I Never would have thought I would want a refrigerator with features like a touchscreen, but now I don’t think I could have one without it! From being able to put to-do lists on the home screen to keeping track of expiration dates, this feature is super convenient. Moving on to the inside of the fridge, it is massive inside. Where we used to not be able to see everything we had in our old fridge, to now being able to clearly see everything due to the amount of space and the bright LED lights, we couldn’t be happier. We are able to organize our fridge how we want to maximize all of the space, along with not wasting as much food as we did before. Now for the freezer, I was skeptical because I’ve never had a bottom freeze and I didn’t think there would be as much space as a side-by-side, but boy was I wrong. We put everything we had in our old side-by-side freezer into the bottom freezer and still have space to use (photos taken before!). Also, we love the different types of ice, especially the Ice Bites. Overall, we love this fridge, the size, the amazing features, the brightness, and the Family Hub makes me highly recommend owning this refrigerator!

Review from The Insiders
Helpful?2VHMLK4LEMDU13570772878
Sep 20, 2023
Will2k
5 out of 5 stars review

Incredible Fridge

[This review was collected as part of a promotion.] My family loves this fridge. The interior capacity is huge and we can keep everything organized, which really helps when using the camera to look inside and see what we have. Being able to double check what we need by looking inside has saved on our grocery bill. My daughter enjoys using the screen to draw and share notes with us. My wife uses the screen to pull up pinterest recipes and keep track of her shopping list. I loves that I can control all my smart things items from the screen. The ice options have been great too, always a perfect sized cube for any cup we want to use.

Review from The Insiders
Helpful?2VHMLK4LEMDU13570772878
Nov 3, 2023
Markyst
5 out of 5 stars review

Amazing refrigerator

[This review was collected as part of a promotion.] Last Saturday we received our new Samsung refrigerator. We are very enthusiastic about this. When it was completely installed we thought it was not working but apparently this is how quiet this Samsung refrigerator really is. It has a lot of space in both the cooling section as well as in the freezing section. Including several different ice cubes, which can be turned off when you need extra space in the freezer. The Family Hub on this refrigerator is really great and a big support in our day to day activities. I also want to mention the great design of this refrigerator as it really stands out in the kitchen. When opening, the LED light is really bright and everything is easy accessible. Including the water tap and ice cube maker. Everyone in this household is really happy with this new refrigerator, including the related apps we have on our phone.

Review from The Insiders
Helpful?2VHMLK4LEMDU13570772878
Sep 22, 2023
Kathy
1 out of 5 stars review

Never again

I purchased a Samsung refrigerator with a smart family hub screen, and it has been nothing but a disappointment. The so-called "smart" features are more like a headache than a convenience. The touchscreen constantly freezes and lags, making it frustrating to use. The promised integration with apps and family features is clunky and unreliable. Not to mention, it comes at a premium price compared to other refrigerators with similar storage capacity. Save yourself the trouble and avoid this product.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
reply from SEA Care

We understand that this experience is different from what you anticipated. Let's take care of the unit right away, Kathy. To help you diagnose the touchscreen feature, kindly visit this suggested guide. For more details, please watch the YouTube video and click the hyperlink about "Unlocking the panel." The refrigerator touch screen is not working: https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146330806, to help our team pull up your information. Have a great day! ^Chrystel

Aug 13, 2024
rjpandtlh
4 out of 5 stars review

Samsung Fridge

[This review was collected as part of a promotion.] It’s been a few months and so far, so good. The light is very bright, especially at night time and the fridge and freezer compartments both cool very well - adjustable temps thru the app. The family hub had an update which was nice. Overall, so far I like it.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
Aug 13, 2024
BrandiC
5 out of 5 stars review

My first and last fridge ◡̈

[This review was collected as part of a promotion.] I bought my first fridge ever so I wanted to make sure it was one I really wanted and could enjoy. I know it’s more expensive than normal fridges but I like nice things ◡̈ I love that I can look in my fridge at the grocery store to see if everything is inside. I love the music feature .. I love everything!

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
Oct 10, 2023
38lashon
5 out of 5 stars review

Refrigerator goal

[This review was collected as part of a promotion.] Obsessed with our new Samsung family hub refrigerator. I went grocery shopping the next day .You know you’re old when you get excited for a refrigerator.Who knew having a smart refrigerator was going to be SO awesome .My five favorite thing on hub is customize screens,Amazon dash buttons, listen to music , calendar and shopping list & recipes. Music playing while family photos are on a slide show. I post a TikTok on Samsung fridge queen material. Definitely refrigerator goal along with kitchen vibes

Review from The Insiders
Helpful?2VHMLK4LEMDU13570772878