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Customer reviews for Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub for
Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub
4.4 out of 5 stars
stars199 ratings199 reviews
  1. 5 stars72% (143)
  2. 4 stars17% (34)
  3. 3 stars2% (3)
  4. 2 stars1% (2)
  5. 1 star9% (17)

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Showing 1-10 of 199 reviews
May 19, 2026
rabdelg
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I recently purchased the Samsung Hub Refrigerator, and I have been very impressed with it. The design is modern, sleek, and fits beautifully in the kitchen. The touchscreen hub is a great feature, making it easy to manage groceries, check the calendar, leave notes, and even stream music while cooking. The refrigerator itself is spacious, well organized, and keeps food fresh for a long time. I also like how easy it is to adjust the temperature and use the smart features from the app. Overall, it combines style, convenience, and great performance. I would definitely recommend it to anyone looking for a high-quality smart refrigerator..

Review from Samsung US
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May 26, 2026
Crustac10
5 out of 5 stars review

Happy customer

[This review was collected as part of a promotion.] I’ve had this refrigerator for 2-1/2 years now with no problems. For us, it is a good compromise between capacity and fitting the cabinet depth. It maintains temp just fine, with the caveat that your ice cream will get soft if you try to jam too many things in the freezer. There is an ice / water dispenser in the door in addition to the ice maker inside the freezer drawer. In hindsight, the only ice we use are the smaller size cubes found in the freezer drawer. The separate ice maker in the door never gets used, but the filtered and chilled water dispenser gets a lot of use. As a consequence, I am dumping out the stale ice from the neglected bins every month or so to keep the system from decaying from disuse. The shelves are very adjustable and despite their delicate appearance, support a lot of weight. There are some places in the interior that are challenging to clean if you have a spill. The unique aspect of the Family Hub series is of course the tablet screen that is mounted on the door. I confess this feature was what steered our buying decision away from other brands that frankly had a higher reliability rating. I’m not sorry either. The way the tablet gets used bears no relation to what I thought I would use it for, but no matter—part of the adventure has been figuring out how best to employ its features. For me, I had no inkling when I purchased the fridge that the family hub would usher in a new world of smart home features using it as a SmartThings hub. That’s one of the apps included in the family hub, which can connect other Samsung smart appliances to the family hub screen. If you find that intriguing, keep reading: there is a hidden compartment in one of the doors that has a port into which you can plug a “dongle” (available as an accessory from Samsung), and this upgrade connects many dozens of Zigbee and Matter devices to the SmarThings app. These can be controlled either by your phone or the Family Hub screen. I have lighting throughout my house connected to SmartThings in this fashion, and I don’t have room in this review to describe all the things I can do with the lights. It can be frustrating at times if something’s not working as it should, but the frustration is offset by the fun of discovering new cool things it can do.

Review from Samsung US
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Apr 30, 2026
Charl
5 out of 5 stars review

Techy fridge

[This review was collected as part of a promotion.] The new fridge offers generous capacity, strong energy efficiency, and smart connectivity features that let you monitor and control it remotely. It’s versatile storage options and sleek modern design make it both practical for everyday use and stylish addition to my kitchen.

Review from Samsung US
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Apr 18, 2026
Bababoey22
5 out of 5 stars review

Great Fridge!

[This review was collected as part of a promotion.] So far this is the bust fridge I've ever owned. Has 3 different types of ice which is fantastic. Plenty of space inside and the shelves on the door are a far better design than my previous Samsung fridge where they would break from time to time, so glad to see they upgraded the design. The screen on front is great, love having the slideshow display some memories

Review from Samsung US
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Apr 19, 2026
Anonymous
5 out of 5 stars review

Love this fridge!!

[This review was collected as part of a promotion.] I have wanted this fridge since it first came out but when we were choosing our fridge for renovations in 2020 my husband wanted to go with a different one. After having many problems with that fridge he conceded that we should get the Samsung since he, like I like all the other appliances we have in the house from Samsung. It's already keeping my food much cooler so I know that at least I'm not going to have to throw out food and waste so much money. I'm so looking forward to setting up the whole family Hub to my liking. Samsung is definitely the way to go!

Review from Samsung US
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May 14, 2026
SFamily
5 out of 5 stars review

Awesome Features!

[This review was collected as part of a promotion.] We are very content with our Samsung Bespoke! We have had it for almost 3 years with no issues whatsoever. 10/10 Would recommend if you’re in the market for a new fridge! It has tons of space/storage! We have a kiddo who loves the auto-fill pitcher and small nugget ice maker.

Review from Samsung US
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Apr 17, 2026
Bumpy66
5 out of 5 stars review

Innovative Smarthub

[This review was collected as part of a promotion.] I find the refrigerator to be aesthetically appealing with cline straight lines. The functionality is way better than I previously owned especially with the Smarthub included. The vast space inside is more than sufficient for our needs. The easy close doors are definitely a nice upgrade. Temperature controls are a breeze no guesswork needed. The crisper and deli compartments are adequate. The bright lights makes finding items a breeze.

Review from Samsung US
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Mar 11, 2026
Anonymous
5 out of 5 stars review

The best refrigerator I've ever had

[This review was collected as part of a promotion.] This is the best refrigerator I ever imagined I would have, and that it even existed in the world. It's amazing and I recommend it 100 percent. The best capacity Best design aesthetic The cooling sistem programable is the best The efficiency is the best for economy The interface is esay to understand and program esay to set up

Review from Samsung US
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May 20, 2026
Charlie
4 out of 5 stars review

Functional Fridge

[This review was collected as part of a promotion.] This fridge has been very efficient and helped us know what we have in the fridge when we are away due to the camera features. There has unfortunately been a recent problem with the ice maker and we have had it happen before. We dont know if its occurring due to the environment or just the fridge not working correctly. Overall its a great fridge and would recommend for space and versatility.

Review from Samsung US
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Jun 8, 2026
Annabelle
3 out of 5 stars review

Nice space but has had issues

[This review was collected as part of a promotion.] Frig has had an ongoing freon leak issue. Finally will be replaced. I did like the space but the deli drawer could be more solid feeling/sturdy and perhaps a slight bit larger. Also, since the refrigerator is so deep, the top shelf should be able to slide. It is difficult to reach anything on the very top shelf in the back. Granddaughter loves the family hub. Great for looking things up last minute.

Review from Samsung US
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reply from Samsung

Hi Annabelle, We're glad you enjoyed the spacious design and that the Family Hub has been such a fun and helpful feature, especially for those quick lookups your granddaughter loves. We understand your thoughts on the drawer design and appreciate you sharing your experience. If you’d like to check on the status of your replacement, feel free to reach out anytime using the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152638130 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care