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Customer reviews for Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub for
Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub
4.4 out of 5 stars
stars186 ratings186 reviews
  1. 5 stars73% (135)
  2. 4 stars17% (31)
  3. 3 stars1% (1)
  4. 2 stars1% (2)
  5. 1 star9% (17)

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Showing 11-20 of 186 reviews
May 20, 2026
danran1271
5 out of 5 stars review

What an amazing fridge

[This review was collected as part of a promotion.] This fridge is absolutely gorgeous. It is big enough to hold everything my family needs. Having the camera telling me what I put in and take out is an amazing feature. The temperature controls are easy to use and everything is perfectly cold. I've never had a unit so efficient and fun to.use I highly recommend this fridge.

Review from Samsung US
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Oct 6, 2025
Just Me
4 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Very spacious and nice. I really like my fridge the music the fact I can add a grocery list and keep track of things on my calendar are outstanding.

Review from Samsung US
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Apr 18, 2026
Bababoey22
5 out of 5 stars review

Great Fridge!

[This review was collected as part of a promotion.] So far this is the bust fridge I've ever owned. Has 3 different types of ice which is fantastic. Plenty of space inside and the shelves on the door are a far better design than my previous Samsung fridge where they would break from time to time, so glad to see they upgraded the design. The screen on front is great, love having the slideshow display some memories

Review from Samsung US
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Apr 23, 2026
Scotte
4 out of 5 stars review

Tons if space and beautiful!

[This review was collected as part of a promotion.] Beautiful design, extremely high capacity with a ton of usable space. The connectivity is great but fails to connect on occasion. AI feature saves some electricity. Customizable shelves make it extremely versatile!

Review from Samsung US
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Apr 10, 2026
jeepguy1961
1 out of 5 stars review

TERRIBLE RELIABILITY!!!!!!

We purchased this refrigerator new in 2017 and were plagued with ice maker freezing up day 1... poor design according to the repair man they sent. So the icemaker never got used after about 6 months. Next, after about 5 years the Familiy Hub screen started showing jibberish and finally locked up and went black. Parts are expensive, finding anybody to work on it is next to impossible. STAY AWAY FROM THIS BRAND!!!

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878
reply from Samsung

Hi jeepguy1961, It means a lot to us to hear how things have been working for you over the years. Thank you for taking the time to share your feedback, as it helps us better understand what our customers value most. Samsung offers helpful guidance to walk through common causes, outline safe ways to address ice buildup, and indicate when service support may be beneficial to keep things running as intended. You can explore the full guide here: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/ For Family Hub models, a display that shows distorted characters, becomes unresponsive, or turns black may be related to power, software, or internal connections. There are recommended steps to help determine whether the screen needs a reset or further evaluation. Additional guidance is available here: https://www.samsung.com/us/support/troubleshoot/TSG10007236/ Please keep this reference number for your records: 1152376659. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Christian Samsung Care

Apr 22, 2026
Prathokkiran
4 out of 5 stars review

Features request

[This review was collected as part of a promotion.] I wish it had room to put 2litre soda bottles at the door. I am big fan of samsung smartthings. Its interface is not fully functional compared to android app. Its surely efficient as we can control energy consumption using ai. Its hard to replace water filter. Its too tight..freezer section is perfect. It has slide in rack to put only on rightside not on both sides. There should be automation in smartthings to let parent know that door is open notification on mobile. I wish It had a matter, zwave, and zigbee circuits build in to avoid secondary hub.like aeotec or hubitat.

Review from Samsung US
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Apr 19, 2026
Anonymous
5 out of 5 stars review

Love this fridge!!

[This review was collected as part of a promotion.] I have wanted this fridge since it first came out but when we were choosing our fridge for renovations in 2020 my husband wanted to go with a different one. After having many problems with that fridge he conceded that we should get the Samsung since he, like I like all the other appliances we have in the house from Samsung. It's already keeping my food much cooler so I know that at least I'm not going to have to throw out food and waste so much money. I'm so looking forward to setting up the whole family Hub to my liking. Samsung is definitely the way to go!

Review from Samsung US
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Oct 7, 2025
Sassilady
5 out of 5 stars review

Great looking refrigerator

[This review was collected as part of a promotion.] Lots of space, Keeps things very very fresh. Love the view door can look right in and see what groceries I have in there. Plays music, videos, and just about anything you need or want. Water dispenser on the door with ice. Also have two different types of ice shapes in the freezer drawer. I have two separate freezer drawers and they have a lot of room, also hold a lot of product.

Review from Samsung US
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Apr 17, 2026
Bumpy66
5 out of 5 stars review

Innovative Smarthub

[This review was collected as part of a promotion.] I find the refrigerator to be aesthetically appealing with cline straight lines. The functionality is way better than I previously owned especially with the Smarthub included. The vast space inside is more than sufficient for our needs. The easy close doors are definitely a nice upgrade. Temperature controls are a breeze no guesswork needed. The crisper and deli compartments are adequate. The bright lights makes finding items a breeze.

Review from Samsung US
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Apr 14, 2026
Cold food
5 out of 5 stars review

Good unit

[This review was collected as part of a promotion.] This fit well into our kitchen and matched all the new Samsung appliances. Very cool to have the screen and Alexa built in. Allows us to listen to music or have some video playing while we are doing things in the kitchen. It holds a decent amount of food and although it's larger than our last unit I have not seen a change to the power bill. Temperature control has been good after several months of use.

Review from Samsung US
Helpful?2VHMLK4LEMDU13570772878