Customer reviews for Samsung 25 cu. ft. Counter Depth French Door Refrigerator w/ Family Hub forMember photos









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Great fridge but the left door won't stay open....
I'm torn whether this should be a 2 or 3 star review because the fridge performs great, makes 4 different types of ice and has TONS of room in a counter depth option. BUT, the left door will not stay open without major modifcation, I had to use the largest door shim and basically make the fridge slightly unlevel to get the door to stay open. Even then it still will close if I don't position it just right but making it less level would likely mess with the ice makers so this is the best that can be done. I even had a tech come out and look at it, they said the same thing that this is a design flaw and is common in this model and the Bespoke line. Basically anything with through the door water and ice or the beverage station option. It's a real pain to have to spent so much time and effort fixing something that should not have been an issue to start with. Samsung needs to fix this problem and stop selling these fridges until they get it figured out. It's a huge pain putting in groceries if you can't have both doors open. Otherwise the fridge is great, love the Family Hub and love how efficient it is. Just hate the door and all the work and headache it caused to get it to kinda stay open.
Hi There, We appreciate you sharing your experience with the refrigerator. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! ^Chrystel
Lots of room for a big family
[This review was collected as part of a promotion.] I bought the fridge about 2 months ago. It's been great with keeping the temperature consistent. The fridge has also helps make easy with simple to use options like choosing ice type or shifting over to water.
Best Fridge Ever!!!!!
[This review was collected as part of a promotion.] This is truly named correctly. The family hub is exactly what this refrigerator is. We love it!!! We leave each other messages. My husband recorded himself and I did not even know it had that capability. My daughter loves to watch her shoes on it. It records what is in the fridge and let's you know when items need to be replaced. It shows you what is in the fridge. The features are endless. I also received a great deal! Highly recommended!!!!
So Much Room!!
[This review was collected as part of a promotion.] I absolutely love this new fridge! It is so bright with the LED lights and the clear glass shelves make it so easy to see everything! I also love the Smart Hub feature as I get to put photos of our family on (very easily with the Smart Things app), create grocery lists, create expiration lists, and put little reminders on the fridge for our entire family. This has been one of the coolest features that I never thought I needed. I am also very impressed with the different ice features, especially the Ice Bites, they remind me of getting a drink at my local gas station and I prefer that ice over any other. The capacity of this refrigerator truly is "Mega" as I have more room with all of the drawers and ample shelf space to put whatever we want in there. I have only needed to use the Power Freeze feature once as the freezer makes plenty of ice, but I did need it for a family event and it did not disappoint. We never ran out and it made it very convenient to be prepared for the family! I would highly recommend this refrigerator to everyone!
Samsung's Dream Refrigerator
[This review was collected as part of a promotion.] We LOVE our new refrigerator!! There is so much room in the refrigerator and freeze sections. We especially like the beverage center with the automatic filling water pitcher and having the two different types on ice inside. An amazing feature we really like is the family hub. We display many family pictures and have everyone's schedule on the calendar. Very HAPPY with all the features!!!
Technology is king
[This review was collected as part of a promotion.] So as one would expect, there is lots of room in this fridge. So much useful space to store food I am impressed with the layout. The Smart Things app is very cool. It is nice to control everything even when you are not at home. Getting a text that the fridge door is open from the fridge and app is very useful. Of course it looks great and is fingerprint resistant. Loads of ice, and different types is great for parties. The real point of interest is the screen. First, it is just cool! I have listened to audible while cooking. Access to so many apps and even cooking hints. Love that I can get a shot of what is in the fridge with the doors closed, and on the phone. Writing notes is easy and fun! This thing is really cool! Pun intended.
This fridge is a must in your home!!
[This review was collected as part of a promotion.] I've been waiting to get my hands on one of this refrigerators,i finally pull the trigger and I'm not disappointedat all the smart hub feature is a life saver by being able to look inside my fridge! plus all the widgets and app are also available on the fridge for my smart home I deffinetly recommend it
Poor quality electronics
I got this giant fridge with the tablet in 2018. At first the ice maker gave up in 2020, then the fridge lights stopped working in 2021 and now the fridge stopped cooling in 2024. So disappointed in Samsung. Will never buy any kitchen or laundry electronics from them ever and I warn all the customers as well. Not worth the money. My old fridge from GE is still going smooth even after 20 years with no complaints what so ever. Samsung has extremely low quality kitchen and laundry gadgets. Can’t wait to replace my Samsung washer as well.
Maximizing your refrigerator's features and benefits is important, Maryam. Let's get the information you need to ensure the fridge operates smoothly. The links below will guide you in ensuring the cooling and ice maker are running properly. Select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Samsung refrigerator lights do not turn on: https://www.samsung.com/us/support/troubleshooting/TSG01109322/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147391344) to help our team pull up your information when you message us. Have a great day, -Ernest-
All-Around Cooling with So Many Great Features
[This review was collected as part of a promotion.] I love my new Samsung Mega Capacity 3-Door French Door 30 cu. ft. Refrigerator with Family Hubâ„¢. The outside is covered in a gorgeous stainless steel design, and the inside of this refrigerator has so much room. There are three levels of shelving and three drawers. Each door hosts its own shelves as well. The center shelf of the refrigerator is adjustable. I love that the right center shelf can be pushed back to accommodate taller items such as milk gallons. I love how deep these shelves are. I can store twice as many items on these shelves than your traditional refrigerator. One of my favorite features of this refrigerator is the 4 different ice options. The outside of the refrigerator offers curved or crushed ice as well as water. While the inside of the freezer offers cubed ice cubes or ice bites that can be served from the dual ice tray with the included scoop. The freezer has two layers of drawers. The top drawer is divided into two sides and slides back to reveal the bottom two drawers. The drawers are large and very deep. I like that this refrigerator has an all-around cooling system, so no place in the refrigerator gets cooler than another. If the doors are open too long the refrigerator has a built-in alarm that will sound to alert you. Also, if the temperature inside the refrigerator gets abnormally high it will sound an alarm. My absolute favorite part of this refrigerator is the Family Hub. The Family Hub has so many different apps to choose from. I can even add my favorites. I am having so much fun learning how to use them all. My daughter loves leaving me notes and drawing pictures on the screen. I love being able to listen to music, look up my favorite recipes, make my weekly shopping list, or even ask Bixby or Alexa to find things for me on the internet. With the SmartThings App, I can control my refrigerator when I am away from home as well as view what is inside. I love this hub! This refrigerator is not only a much-needed upgrade to my kitchen decor, but it is life-changing for me.
Samsung's dream refrigerator
[This review was collected as part of a promotion.] We LOVE our new refrigerator!!! There is so much room in the refrigerator and freeze sections. Love all the different shelves. Especially like the beverage center with the automatic filling pitcher and the two different types on ice styles. The family hub center is AMAZING. We've added so many family pictures and really like the family schedule on the calendar app. So HAPPY with everything on the refrigerator.