We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.