We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane

Hey Wei! Thanks for telling us about your LG fridge experience. Keeping your favorite drinks and snacks chilled to the perfect temperature is a must, so we'd love to look further into your case to see how we can help! Please follow up with us on social media @LGUSSupport with your contact info. We'll look into this with you asap! *Joseph