Hey there, thanks a lot for your review. We understand how crucial it is for your unit to work smoothly, and we'd gladly dig deeper into this. Whenever you have the time, please feel free to just drop us a private message on social media @LGUSSupport, along with your contact details, model, and serial number. ^Anthony

We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane