We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Hi there, Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with the seals on your LG fridge. I can imagine how frustrating and disappointing it must be for you, especially since you've never had to deal with this problem before. First and foremost, I want to acknowledge that the seals on your fridge are a critical part of its performance, and it's unacceptable that they've rotted. I understand that this is a major concern for you, and I'm committed to helping you resolve this issue as quickly as possible. I want to assure you that we take quality and durability very seriously at LG, and it's clear that we've fallen short of our standards in your case. I'm going to make sure that our team takes a closer look at this issue and explores possible solutions. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane