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Customer reviews for iRobot Roomba 692 Wi-Fi Connected Robot Vacuum for
iRobot Roomba 692 Wi-Fi Connected Robot Vacuum
4.2 out of 5 stars
stars
1,747 ratings986 reviews
  1. 5 stars62% (1,078)
  2. 4 stars19% (327)
  3. 3 stars8% (137)
  4. 2 stars4% (75)
  5. 1 star7% (130)

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Showing 341-350 of 986 reviews
Dec 28, 2022
Reviewer name: MB2008
1 out of 5 stars
1 out of 5 stars review

Poor Quality product

The unit could not be connected with the mobile app even after following all the steps properly for 10+ times. I am a tech professional for 20 plus years and know what I am doing. Also, the unit does not go back to home charging station. The quality of AI is not what I would expect from a device made in 2022. It cannot use AI vision and learning to move around the room with furniture.

Helpful?0Z672XC9FO4T13567466175
Jul 19, 2019
Reviewer name: C&J
5 out of 5 stars
5 out of 5 stars review

I've owned 4 Roobas!

We turn it on whenever we leave...love coming home to freshly vacuumed floors! Looks like the maid was here! As a retired couple, we don't like to vacuum. Rooomba does the floors! I did an experiment to see which was better on picking up dirt..Roomba or Hoover vacuum. In one high traffic area, I ran the vacuum. Then put the Roomba in that same area and the Roomba picked up lots of dirt the vacuum missed. In another high traffic area, I turned a Roomba loose, then vacuumed over the same area. The vacuum picked up a slight amount of dirt...sooooo...Roomba wins! I owned a Roomba in my vacation home and at the same time, bought one for my home. Both worked great! I decided to bump up to the model without the brush in my home and gave my old one to my son...he owns a Shepard who blows her coat...works for him! The one at my vacation home gave up the ghost...battery...since it was left without a charge for 2 months. So I replaced it with another Roomba. This one developed a problem that it was constantly stopping because it kicked off it's dirt bin! I called Roomba...spent quite a bit of time with a tech...they could not figure out the problem so they sent me a new one, minus the battery and I sent the old shell back. Excellent customer service. I own an upright vacuum at each home but they rarely get used for floors...only for getting at ceilings, tight areas.

Review from store.irobot.com
Helpful?0Z672XC9FO4T13567466175
Feb 15, 2020
Reviewer name: CStadler
5 out of 5 stars
5 out of 5 stars review

SIMPLY AWESOME

I got this for Christmas from my son and I love it. I have 3 big dogs and they shed ALOT. So much that I had to sweep everyday. Now I do not. It has periodically gotten stuck in places but that was my fault. If it clogs it is very easy to unclog and the parts come out easily which makes it very easy to clean. I use mine in the living room, dining room, kitchen, hallway, laundry room and downstairs bath and it does a great job. I am considering getting the IROOMA mop.

Review from store.irobot.com
Helpful?0Z672XC9FO4T13567466175
May 11, 2020
Reviewer name: Stevo
1 out of 5 stars
1 out of 5 stars review

Not good

This will not cross the black border on two of our carpets. I've tried a few of the 'remedies' found on the Internet only to find they don't work. You would think during product testing this would have manifested itself. I live in a ranch style house and don't have any steps to fall down. The factory says they have no cure, why not a download or switch to deactivate the cliff sensor? I know some sixth grade kids that would have recognized this problem.

Review from store.irobot.com
Helpful?0Z672XC9FO4T13567466175
reply from IRobotPWR

Hello Stevo, We read your review and understand that your Roomba being unable to access certain rugs would be inconvenient. In some environments a Roomba 675's cliff sensors can misinterpret Black or Dark carpeting or rugs as a drop off and present an error message. Adding light to the area during cleaning can help and depending on the pattern of the rug a Dual Mode Virtual Wall can help the Robot run without interruption. This does not happen in every environment or with every Dark surface, when it does the Robot cannot be forced to go over those spots and the sensors cannot be disabled. We are always working to improve and innovate and do have newer models where we have built in a new style of cliff sensor that is not prone to this behavior. Models like the i7 and s9 have this new cliff sensor and are better able to go over these darker surfaces. Additionally, these models include Imprint Smart Mapping capabilities that allow them to map a home/level and offer more thorough coverage. We are always here to offer support and advice on getting the best from your Roomba. If you have any questions, contact details for our Customer Care team can be found at the following link. https://homesupport.irobot.com/app/answers/detail/a_id/200 iRobot Customer Care.

Jan 25, 2020
Reviewer name: Paula
5 out of 5 stars
5 out of 5 stars review

Awesome on Pet Hair

I have a dog that sheds a lot of hair are used to vacuum my house with my big vacuum every day. If I missed a day you can see it when you open the front door , the hair was a lot . I use my Rosie On a daily basis. Sometimes I miss a couple of days but it still does a wonderful job thanks to my son for getting this for me for Christmas. What a lifesaver.

Review from store.irobot.com
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Jul 31, 2018
Reviewer name: Kristen1087
4 out of 5 stars
4 out of 5 stars review

Great for vacuuming up pet hair!

[This review was collected as part of a promotion.] I love this product! My boyfriend and I have a large black lab that sheds constantly. This is a great way to vacuum up his hair during the week when we don't have time to fully vacuum our apartment. I also love that we can start the Roomba right from the mobile app! The only negative thing I have to say is that we have a larger area rug in our living room and the Roomba often leaves debris around the edges of the rug.

Review from store.irobot.com
Helpful?0Z672XC9FO4T13567466175
Nov 4, 2020
Reviewer name: Lynn
5 out of 5 stars
5 out of 5 stars review

Love it!

We have two dogs and a lot of dirt. The 692 does a great job. It leaves the "home" and returns. Don't watch it or it will drive you crazy. Just turn it on and let it do it's thing. I sometimes block off a room and let it work only in that room for deeper cleaning. Love that it goes under my furniture. It is great! Would definitely recommend this product!

Review from store.irobot.com
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Feb 27, 2021
Reviewer name: Auntie
4 out of 5 stars
4 out of 5 stars review

I would recommend this products to young students.

I am a senior citizen and use this for vacuuming. Love it. However, BE AWARE: the problem is that it does not include a R3 Brush cleaning little comb and it is very difficult to clean the roller brush that collects hair and carpet threads rolls over that brush. Called iRobot and the company said that they DO NOT MANUFACTURE THAT COMB ANYMORE! Little disappointed for the spending a heft money for the product that does not include a tiny piece that is very important for maintaining and cleaning those brushes.

Review from store.irobot.com
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Jan 29, 2020
Reviewer name: Mum
5 out of 5 stars
5 out of 5 stars review

Neat & clean!

I have two dogs and a cat. Things can get furry around here pretty quickly. I run my roomba just about daily. I no longer get fur tumbleweeds & my carpet looks so fresh. I am pleasantly surprised at how well it takes care of corners. I am an asthmatic, & I have to be careful when I vacuum, if it's a high allergen day I can get my floors clean & that helps me feel better.

Review from store.irobot.com
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Jul 14, 2019
Reviewer name: Jhelmig
1 out of 5 stars
1 out of 5 stars review

Horrible customer service, and failed product.

Disingenuous product offering with horrible customer service. After the roomba was found on our rug for the 6th time, and not in the base, we realized it would quit on our multiple area rugs. Contacted customer support only to find out this vaccum cannot drive over dark patterns in carpet, because it thinks it's the stairs. Not listed anywhere in documentation nor on the box. The solution? Upgrade to the $800 model that they put the "better sensors" in. I'm sorry, sensors that know how to vacuum the floor correctly should be standard if this vacuum is to do its job automatically as that is the only selling point. Automatic empty feature and things like that make perfect sense to me for upgrades. NOT the sensors that make it possible to vacuum over carpet patterns. After I push back and ask for supervisor they offer me the boundary sensors for free. Mind you, these used to be included with this model years ago when irobot was trying to build their reputation. They are clearly less concerned about the customer now. In the end I never recieved my boundary sensors and was left with an automatic vacuum that will not vacuum automatically. Would not even take the vacuum back and give me a refund. This is complete nonsense, and the opposite of a company focused on customer satisfaction.

Review from store.irobot.com
Helpful?0Z672XC9FO4T13567466175