Customer reviews for iRobot Roomba 692 Wi-Fi Connected Robot Vacuum forMember photos









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Roomba, where have you been all my life?!?
[This review was collected as part of a promotion.] I've been aware of iRobot products for some time but didn't realize what I was missing until I used the Roomba 675. This is my best friend. I love that I can schedule it to vacuum while I'm away and coming back to clean floors. I have 2 cats in a small studio apartment. They shed constantly and cat litter gets tracked throughout my place. Roomba vacuums it all. I can't imagine life without one now. I'd highly recommend Roomba 675 to others.
Absolutely love "her"!!!!
I absolutely love my iRobot'!! She's a life, time and back saver!!! She does a great job on my tiled downstairs which is approximately 1650 sq ft. She is still learning to go on the area rug and sometimes get stuck but other than that I am totally satisfied. I do have a dog so pet hair is an issue but she truly gets every bit. I know this because I went and used my wet swiffer after she was done and there was ZERO pet hair left! I have to say I was hesitant buying the 675 iRobot' because it's not the newest but the price was right and I thought I would give it a try and I am definitely not disappointed! I highly recommend it to friends and family! I can't imagine not having one now.
Disappointment & Annoyance
I have now spent almost 7 months with this vacuum, and our relationship was not meant to be. All of these positive reviews must be from people who have spent no time in their homes when the Roomba is actually running. The Roomba gets stuck on EVERYTHING. It often runs for less than 3 minutes before getting caught on a wire, a shoelace, carpet fringe. We don't even have that much on the ground. The Roomba is also extremely inconsistent in its coverage - it will often spend the entire cycle 'cleaning' the same space over and over, skipping the rest of the house. Our house is < 1k sq ft, so it should not be that hard to get everywhere at least once, especially with so-called 'smart' navigation. It is extremely frustrating to watch this thing circle the same not-dirty spot over and over, especially when it is somehow skipping an actually dirty spot 2 feet away. Miraculously, the vacuum always picks up some debris, but it in no way allows me to skip out on regular vacuuming. It's also loud and annoying in our little house. It also pulled at the fibers of our new rugs, so they became ragged soon after purchase. It will take a lot for me to purchase another Roomba.
Hi Mary! Thank you for your feedback. This does not sound like normal behavior. We encourage you to reach out to us directly at 1-877-855-8593 so we may provide additional support. We hope to hear from you soon! Sincerely, iRobot Customer Care
Never again!
Both units run til battery dies. Have replaced charging base, moved to different locations, but always have to go find them and struggle to align on charger by hand. Biggest waste of $400 - even after they run, still, have to revacuum by hand, because they are so inefficient. And customer service suggested my space is too big - 20'x10' on two floors with one unit on each floor. How can that be too big?
Thank you for taking time to leave a review, Linda! We noticed that you may have had some issues with Roomba's performance, and we would love to assist! The Roomba 675 goes directly to where the dirt is. This model will attempt to clean a directed area for up to 90 minutes (on hard surfaces). What is Roomba doing going over the same spots? Roomba is registering Dirt Detect events using it's incredibly intelligent design. Roomba makes over 60 decisions a second! After a few clean missions, Roomba will establish a baseline of clean and register fewer Dirt Detect events. At this point, Roomba should be able to clean more of your home on a single charge. We have designed different Roomba models to meet different cleaning needs. The Roomba 675 was specifically designed for cleaning direct areas, up to 1-2 rooms at a time. We hope you will continue to explore what we have to offer, as we continue to develop new models to meet the needs of all of our iRobot Family. Thank you!
DO NOT BUY!
We were so excited to get the iRobot 692. We have had it now for about two months. It is the worst robot vacuum ever! Customer service is just as bad. They did not really listen to my problem and just sent out an invisible wall to shut me up! Worst part is it did not help. When we turn it on will start to vacuum, as soon as it transitions from hard surface to carpet it says error 6 stuck on a cliff. When it gets close to our cat tree it stops and says error 6 stuck on a cliff. Then it will get stuck just going in circles in a corner for over 20 minutes hitting the walls. We have to go get it out of the corner. We pull the chairs out from the kitchen table and it still gets stuck slamming into the chair legs. Again we have to go get it out. When you tell it to go home it takes over 10 to 15 minutes to find "home" and it rides up on the the charger and starts to turn back and fourth and then it gets stuck in the power cord for the charger! We have cleaned the sensors as directed by the Customer Service Rep and still the same problems. I told the Agent all of the above and they sent me and invisible wall module. How does that help? HORRIBLE ! REALLY DO NOT BUY THIS MODEL! waste of money!
Hello Shawn! Thank you for your review! We understand the expectations you had for support, and we want to make sure you receive the support you deserve! It is the goal for our Customer Care team to improve your experience with robot ownership. We would like to investigate further into this interaction. Please reach out to our team at by replying to this review or calling us at 1-877-855-8593. Thank you for being a valued member of the iRobot Family! -Sincerely, iRobot Customer Care
GREAD ADDITION TO OUR HOUSEHOLD!!!
It's amazing just how much debris this little appliance picks up. It's easy to clean out the debris bin. It is a little noisy, but if I need some "quiet" time because my daughter is visiting for coffee, I can always stop the appliance temporarily and start it back up again after my daughter leaves. No big deal. It really helps me keep my hardwood and tile floors clean--and climbs over the area rugs effortlessly. Because my furniture is so low to the ground, it cannot get under it. But I'll keep that in mind when we buy new living room furniture. I love this appliance and love that it has a smartphone app that I can use to program it as well as receive messages when the job is finished or whenever it meets with an "impasse".
I would not buy this!
Will clean when in open room. But who has the time to remove all the furniture so it can vacuum. Just got off phone with customer service, just demonstrated the fact that could not dock. It took 8 minutes to dock from six feet away after going the the opposite direction from the docking station.
This does not sound like the docking behavior you should be seeing from your Roomba. When a Roomba 675 detects that it needs to return home to the Home Base it will begin searching for the signal the Home Base emits. While the Robot is searching for the signal it will continue to clean. The signal extends 6-8 feet from the base, once the Robot captures the signal it will begin the docking process. To help with docking we recommend placing the Home Base in a centralized location in the home where there is at least 4 feet of clear space in front and 18 inches on each side of the base. This will help your Roomba have an easier path to docking. If your Roomba is not able to dock from short range we would encourage you to continue working with our Customer Care team to obtain a resolution. We are dedicated to making sure that your Roomba works its best. To speak to someone who will be able to help you get to the root cause of your robot's behavior you can reach Customer care by phone at 877-855-8593. - iRobot Customer Care
It's been a great addition to our family!
This has been a great addition to our family. I can get a major chore done without actually doing anything! It allows me more time and freedom to get other things done around the house. It is also a great "babysitter" for my son. He loves to watch it and it keeps him occupied for a while. It does a great job picking up things off our floor and getting around the house. The major con for me is how noisy it is, I do wish it ran quieter.
Absolutely love my room A!
I absolutely love my roomba! What a huge timesaver, to have Rhonda vacuum for me, I love the fact that I can be doing anything else and my robot is cleaning for me. She does a great job on my hardwood floors and the spot feature is great for a quick clean up. The area under my bed is cleaned regularly now, thanks to roomba.
Dog Saver!
Without a doubt Higgins saved our dog Lunas butt. We got Higgins about 3 months after getting our dog. I'm a single dad and a bit of a neat freak with 2 boys I already clean up after. Our dogs a shedder and I was having tumbleweeds of hair everywhere. It was driving me nuts. I felt like every time I turned around I had to vacuums. I was literally looking for another home for Luna. I was over the hair and constant vacuuming. Than a friend got me the Roomba. I would have never have bought one on my own. I just thought there's no way those things can work. Wow, I could not have been more wrong. I love it. To say it's changed my life would be an understatement. I have it programmed to run every night at 2am while we're asleep. It leaves the wood floors spotless. No hair anywhere. We walk around bare foot and the floors are always clean now. I was blown away. When we leave for the day I bring it upstairs to do the bedrooms which are carpeted. I still vacuum the carpet with the vacuum on the weekend. It gets deeper but Higgins gets the dog hair during the week on the carpet extremely well. Absolute game changer. Highly recommend.