Customer reviews for Samsung 22 cu. ft. Counter Depth Side-by-Side Refrigerator forMember photos
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Love my fridge!
I have had this fridge about 6 months, and I absolutely love it. No problems whatsoever. Water filter works great and is easy to replace. I recommended to my sister who also bought one.
Looks great, however, performance is poor.
long story short, we can't keep any items we don't want frozen in the vegetable drawer. we have had to throw out on a frequent basis, most vegetables due to freezing. we have had a repair person come out to no avail only to tell us to make the temperature of the fridge warmer. it is already at 40 degrees and anything above we will risk spoiled food. in addition, the outside finish is starting to finish, and despite being coated to prevent fingerprints, the coating seems to be ineffective with 3 kids! overall, i would stear clear of this product, as i have read other reviews with the same issues.
Hey there! I can definitely imagine how frustrating this must be for you, and would like to help. If you’d like to reach back out to us for further assistance with your refrigerator, just reference ticket number 1143419797, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Refrigerator is nice, but the ice maker is cheap
The refrigerator was included (new) with the purchase of our house. The refrigerator has worked fine, but we have always had issues with the water dispenser and especially ice maker. The ice maker would always get clogged in the small opening and you would get ice all over the floor when you took out the bucket to unclog it. The opening would also freeze up and now, there is a leak in the ice tray, so the water leaks straight down into the bucket. We now have a block of ice in the bucket and the ice maker is useless. We are buying bags of ice for our needs and the refrigerator is only a little over a year old. I hate to give it such a low rating, but we use the ice maker and water dispenser daily with our family. This refrigerator does not fit a family's needs. If we buy another fridge, it won't be a Samsung.
We can only imagine the experience you've been through, Manny. Let's ensure to maximize your refrigerator's performance. I have provided a link below to help us in making sure your ice maker and dispenser are giving you the best results. Kindly watch the video and check the hyperlinks for additional instructions or details to ensure your refrigerator's full potential. Ice maker not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Ice dispenser issue: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Refrigerator leaks: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146100139) to help our team pull up your information when you message us. Have a great day. -Ernest-
Almost broke my daughters wrist!!!
the door swings open and no way to stop the door from hitting the counter. it knocked my 4 year old in the face swinging without any resistence or stop.. the door is heavy and her little hand gets stuck inbetween doors injuring her wrist bad! this happened to my hand also and hurt so bad. i have called counteless times and get the run around and no call back as promised. do not buy this fridge trust me..
Hi There, Glad you brought this up. Your safety is our top priority. A correctly "leveled" fridge is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. This will help close the door automatically and prevent the other door from opening. How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ This video is also about "How to level your Samsung refrigerator": https://www.youtube.com/watch?v=56WIrCOKoiI Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145614975, to help our team pull up your information. Have a great day! ^Chrystel
Just one issue
The Good news! l love the refrigerator overall. Fits perfectly, doors open fully even inserted between kitchen cabinets, and very quiet. The bad news....so the ice maker makes perfect ice cubes. The problem is that I have it set on "cubes" and at least 50 percent of the time i get "crushed" ice out of the door. I called warranty support, first time they didn't show up during the 4 hour window. Called again, someone came out, took it apart, put it back together said it was fixed....but it still gives crushed ice half the time..
Hello there, Knowing the ice dispenser's efficiency saddens us. Let's boost its performance. Below is a link to help you diagnose your ice dispenser issue. Please click on the embedded word. Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected Please see pages 41 to 42 under the "02 Cubed Ice," "03 Crushed Ice," and "Special features (Water/Ice dispenser)" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146533446) to help our team pull up your information. Have a great day. ^Camille
Really good machine.
[This review was collected as part of a promotion.] The refrigerator works well and has not had any problems. Changing water filters is easy. The wifi notifications and ability to check on status and features is very helpful. Very Happy with purchase and can recommend it to anyone.
Samsung 22cu ft Refrigerator
[This review was collected as part of a promotion.] I brought my refrigerator two years ago. Works perfectly, we have had no problems since we installed the unit. Smartthings integration works well, I get notifications on my cell phone if there is a door open.
Good sleek fridge
[This review was collected as part of a promotion.] I bought this refrigerator a month ago. I was attracted to its simplicity. Overall, it works well. The doors get a bit heavy when fully stacked so "automatically closing" does not happen at times. Also the ice dispenser is a bit slow.
Ice dispenser needs re hauling
This came with a new house purchase in July. It is quiet and seems to freeze and cool fine. The issue is with the ice maker. It is too small and clogs constantly. Also when you put your glass under the dispenser, it is set so far back that the ice hits or misses the glass or cup and goes all over the floor. This happens no matter what cup you are using.
Major 29, we want you to have a working ice maker. Allow us to assist you. If your ice maker is clogged constantly, here is a guide to help you. Please choose from the options available and match them to the one you are experiencing. Kindly click on the embedded word if prompted by one. Ice bucket is stuck or has a block of ice https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice To prevent the ice from spilling, we want you to ensure the glass is in line with the dispenser to prevent the dispensed water or ice from spilling out. Please see page 42 under the "Water/Ice dispenser" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146529147) to help our team pull up your information. Have a great day. ^Camille
Sleek and beautiful
[This review was collected as part of a promotion.] I needed a refrigerator for my new home purchased in June and was in a panic because of the limited inventory at most stores. I went online and purchased my fridge sight unseen, that was pretty scary. I am pleased to say it is beautiful and meets my needs. I have received a few compliments on my refrigerator. I was not thrilled about the cost but I am hoping to get my return on my investment.