So far it’s a great toaster

Wont take long slices of sourdough

The first one we got one lever that you push down to toast stayed down all the time so it was replaced. The second one one side of what ever you are toasting does not toast and the bagel option is not on.

Just bought this and tried it twice. It's going right back to the store. It is not designed to hold and toast a Pop Tart. The Pop Tart is too skinny to fit in the holder which won't close and therefore won't turn on to start the toasting process. It's wide enough supposedly to toast bagels, which I haven't tried. Worked fine on bread, but honestly how hard is that? Bottom line....if your household wants to toast more than bread and bagels, like Pop Tarts, this is definitely NOT the toaster for you.

[This review was collected as part of a promotion.] Surprised I was asked to review. Had my toaster for a month and right side stopped staying down. Called KitchenAid and they quickly agreed to send me a replacement free of charge. GREAT customer service. Hope new toaster works better!

I have had this toaster for about 2 weeks and it works great for toast but every time I try to toast a bagel the outside toasts but the inside is not! I would have thought this toaster would have worked better than the cheap off brands but sadly it is worse.

[This review was collected as part of a promotion.] We have used this for a couple of months and find that it does a great job. The detentes for the shade settings are a great feature. Gets the bagels and English muffins exactly the way I like without burning them!

[This review was collected as part of a promotion.] I've had my new toaster for about a month and love it. My toast has been coming out perfectly and the toaster is very nice looking.The stainless steel is an easy upkeep. I had my previous KitchenAid toaster for 20+ years so I'm expecting great things from my new one!

[This review was collected as part of a promotion.] The toaster looks great. We received as a wedding present and it sticks out from the wall WAAAY more than our original toaster. It has a 4 inch lip that extends from the toaster slots to the knobs. I've used it a few times and it works well, although I'm still figuring out the settings. I tried it on "4" the other day and the bread ended up pretty burnt - more burnt than I think most people would enjoy (especially considering there's an even higher "5" setting!), so you may need to experiment to find your perfect setting. I also wish it had a setting for frozen items.

Didn't want to rush to judgement, but after a few months owning this toaster, the verdict is in. The shade levels are whack. Level 1 is usually blackened toast and while I can't imagine using it, 5 is probably a setting for toast cremation. We have many other KitchenAid items, but this one doesn't seem to meet brand standards except maybe for the exterior look.