We’ve had the toaster for a couple of weeks and so far we love it. No issues with toasting etc. I read other reviews that said it didn’t toast well on one side but we’ve not had that issue. The toaster has a BAGEL option button as well as CANCEL button to pop up toast. If you press BAGEL the toaster will toast more on the flat side and less on the crust side of bagel. Maybe the one-sided issues are people are pressing the BAGEL button?

This toaster is great! We didn’t have any issues with it toasting unevenly. Everything is coming out nice and even. The outside of the toaster does not get too hot, which is important for us because our kids use it. The slots are nice and wide. It’s definitely an upgrade from our old toaster!

Looks nice on the countertop. Fingerprints and smudges easily wipe off but I'm slightly disappointed with the mechanics of the toaster. Must set the browning level high to get a slight color (about 4) and if set at 5 the toast burns. Also takes longer to toast. Toasting bagels is fine as long as level is set on 5. I do like the high lift lever since I can retrieve the bread without using a utensil. The sound at end of cycle is also a nice feature when busy fixing other items for breakfast.

Considering this is a KitchenAid appliance, I was expecting better quality. Overall, it gets the job done, it toasts bread, bagels, PopTarts, etc. However the levers really need to be pushed and held down for the toaster to engage, and it feels cheap; I anticipate the kids breaking the knobs sooner rather than later. The dial for toasting needs some adjusting: selecting 2 on the dial doesn’t fully toast a piece of sandwich bread, but selecting 3 toasts one side of bread perfectly but the other side is BURNED. This is the same for either slot used. Being able to select a ‘toasting time’ between the numbers on the dial would be great. There’s not many options on the market for reasonably priced 4-slice toasters, this KitchenAid gets it done, but I’m not in love with it (but I’m also not willing to spend over $100+ for a higher-end option).

Ascetically pleasing. We decided to do a test run without any bread. Bad smell burning plastic smell. I figured it's new and it will go away and it did after a few times without any bread. The main issue for us is it beeps when it pops up and it upsets our dog and she runs and hides. The pitch of the beep is almost equivalent to a smoke detector. She does not have issues with the microwave or refrigerator if we accidentally leave the door open. There is no way of disengaging this feature and kitchenAid does not even list this as a feature. Will be returning and we never made any toast.

[This review was collected as part of a promotion.] I received this toaster for a Christmas gift and I am very unhappy with it. My old toaster was a Kitchenaid and it was a very good toaster but this one doesn't toast evenly. One side of the toast is always toasted more than the other side. Also it has to be turned down to the very bottom level not to burn.

[This review was collected as part of a promotion.] I have been trying to give this toaster a chance, just to see if it needed breaking in. It had a horrible plastic smell the first few times I used it, and I thought that might be causing my main issue....it burns everything. Unfortunately the smell is gone but the burning continues. I have put it on every setting just to see, bought a cheap loaf of bread just to test it, and the only difference in the levels is just how burned it becomes. The lowest setting is DARK and crunchy, the highest setting can be best described as "cremated". I had a kitchen aid two slot toaster for 11 years that toasted beautifully, the lowest setting was low, and the highest/darkest setting got things about as dark as the lightest setting on this toaster. I only got this one because I have kids and needed to speed up breakfast in the morning, thus requiring a larger toaster. So disappointed, if I could give it negative stars I would.

Lift lever broke on kmt4115 toaster that we have loved for years. Searched Kitchenaid site and the only replacement lift lever is for another model. Tried doing "chat" on Kitchenaid site and chat was both worthless and infuriating. Thinking of replacing entire toaster With Another Brand.

Toasts uneven. I expected more from a Kitchenaid product.

[This review was collected as part of a promotion.] It does not toast in the ordinary fashion . I would never buy it again.. Being on a fixed income precludes throwing it out and purchasing another brand.