Thanks for your feedback! While Benebones are made with 100% non-toxic, pet-safe materials, they’re not meant to be eaten—just chewed and enjoyed! Some wear and tear is normal, but if your pup is turning chew time into snack time, it might be time for a new one. Feel free to reach out—we’d love to help find the perfect chew for your furry friend! Marie at Lumabone

Oh dear! We are so sad to hear of this happening and truly hope your pup is ok. As a family-run business we take customer feedback very seriously and will alert the team of this incident asap. Kindest regards, Marie at Benebone

Hey Renee, I am bummed to hear these didn't work out for your pups and please know we do have some smaller sizes available that may be a better fit for your pups. Just ping us at info@lumanbone.com and we will make things right for you! Cheers! Marie your Wag N Smile Specialist

Oh dear! We are sad to hear of this and truly hope your dog is ok. As a dog enjoys chewing on a Lumabone tiny nubs may form that can stimulate the gums. Most dogs are ok with this and some are not. We can send you a full refund asap! Just send a note to happy@lumabone.com and tell them Marie sent you! Cheers from Marie your Wag N Smile Specialist

Hey there Brittany, we get a whole lotta "Yeps" but sometimes we get some "Nopes." That's a bummer, but not every dog takes to our durable chews. But by all means, let's turn your "Nope" into a "Yep" by honoring our Lumabone Promise. Just reach out via our website and we'll zap you a refund in a jiffy. Thanks! The Lumabone Team