Hi Rusty, We are bummed to hear your dogs just walked away and know that your satisfaction is most important to us! We stand by our high quality made in the USA products and can offer a full refund. Just send along a note to the fine folks at Lumabone and they will be happy to lend a paw! You can reach out to them at info@lumabone.com. Kind Regards from Marie your Wag N Smile Specialist

We sure are bummed to hear your doggies aren’t digging their Lumabones! We are the real deal<br />here and your satisfaction is most important to us! Please send along a note to the fine folks at Lumabone and know that they are ready to send along replacement or a full refund! You can contact them at info&#64;lumabone.com. Cheers from Marie your Wag N Smile Specialist

Oh my goodness! No one wants an unplanned trip to the dentist and we are sad to hear of this and take customer feedback very seriously. If you feel like you wish to share the details with our team you can contact us through our website. Again so very sad this happened to your pups. Marie at Lumabone

Oh dear, I’m bummed to hear that our bone caused your pup's gums to bleed—this is definitely not the experience we want for our furry friends. As a dog enjoys chewing, tiny nubbies may form that can stimulate the gums. Most dogs are okay with this, but we understand that some aren’t. We’d love to make this right by offering you a full refund. Please reach out to us directly so we can take care of that for you. Marie at Lumabone

Hey there! Thanks for sharing your experience and we are bummed to hear this didn&#39;t work out. It sounds like you have a super chewer on your hands and we find that sizing up is a good option! We would love to send you a larger chew to test out! Just send me a note at marie&#64;benebone.com and I&#39;ll make this right! Cheers from Marie your Wag n Smile Specialist