We sure are bummed to hear your doggies aren’t digging their Lumabones! We are the real deal<br />here and your satisfaction is most important to us! Please send along a note to the fine folks at Lumabone and know that they are ready to send along replacement or a full refund! You can contact them at info&#64;lumabone.com. Cheers from Marie your Wag N Smile Specialist

Oh dear, I’m bummed to hear that our bone caused your pup's gums to bleed—this is definitely not the experience we want for our furry friends. As a dog enjoys chewing, tiny nubbies may form that can stimulate the gums. Most dogs are okay with this, but we understand that some aren’t. We’d love to make this right by offering you a full refund. Please reach out to us directly so we can take care of that for you. Marie at Lumabone

Hello Katy and please know we are so very sad to hear of this. Please reach out to us at info&#64;lumabone.com with the details of this unfortunate experience. Again we are sad to hear of this and look forward to hearing from you. Kind regards from Marie-Customer Delight Specialist

Hi Rusty, We are bummed to hear your dogs just walked away and know that your satisfaction is most important to us! We stand by our high quality made in the USA products and can offer a full refund. Just send along a note to the fine folks at Lumabone and they will be happy to lend a paw! You can reach out to them at info&#64;lumabone.com. Kind Regards from Marie your Wag N Smile Specialist

Hey Renee, I am bummed to hear these didn't work out for your pups and please know we do have some smaller sizes available that may be a better fit for your pups. Just ping us at info@lumanbone.com and we will make things right for you! Cheers! Marie your Wag N Smile Specialist