Oh snap! I sure am bummed to hear of this! Your satisfaction is most important to us and we can offer a full refund! How about trying a larger product? Sizing up may be a good option for your pup. Just send along a note to the fine folks at Lumabone at happy@lumabone.com and we'll be in touch! Tell them Marie sent you! Kind regards from Marie your Wag N Smile Specialist

Hi there, we're very sorry to hear this! Please reach out to Benebone direct at info@benebone.com and we'll figure this out together. All the best to you and your dog. Hannah with the Customer Delight Team.

Oh no! It sounds like your pup really put our Benebone to the test. We’re bummed to hear that it didn’t hold up to those powerful chompers.We want to make this right—how about we send you a larger size that might be a better match for your pup's strength? Or if you prefer, we can arrange a full refund. Your dog’s happiness (and safety) is our top priority, so just let us know which option works best for you and reach out through our website. Thanks for giving us a try, and we hope to find a better fit for your furry friend soon! Marie at Benebone

Oh dear, I’m bummed to hear that our bone caused your pup's gums to bleed—this is definitely not the experience we want for our furry friends. As a dog enjoys chewing, tiny nubbies may form that can stimulate the gums. Most dogs are okay with this, but we understand that some aren’t. We’d love to make this right by offering you a full refund. Please reach out to us directly so we can take care of that for you. Marie at Lumabone

Bummer. Looks like these bones didn’t quite do the trick for your pack—what a plot twist! We know your pups love their chew toys and treats, so we’re bummed these didn’t spark their interest. If you’d like, we can help find a better match for your crew! Just reach out to us through our website, and we’ll figure it out! Marie at Lumabone