Dog gone it, it sounds like those tough pups weren’t quite sold on the bones! If you'd like, we can offer a refund or send some new toys their way—maybe a different flavor will win them over. Just give us a shout through our website and we'll get it all sorted! Marie at Lumabone

Oh dear, I can imagine the "ouch" moment when that chew toy lands on your foot! We definitely didn’t mean for your dog to turn playtime into a workout for your toes. As for the sandpaper effect—wow, your pup must be quite the power chewer! Our toys are built tough for exactly those enthusiastic chompers, but we know that sometimes they can be a bit too effective. We'd love to hear more about your pup's chewing style and see if we can recommend something that might be a better match. After all, we want to keep both your feet and your pup's teeth happy! Reach out through our website. Marie at Benebone

Thanks for the feedback! Sounds like your determined pug is making the most of their oversized chew—go, pup, go! We do include sizing guidelines on our packaging to help pups find their perfect fit, and we’d love to help you sniff out the right size for your little chewer. Just give us a shout through our website and we’ll get your pug chomping away in no time! Marie at Lumabone