Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for getting in touch about our Pantene Pro-V Ultimate Care Moisture, Repair, and Shine Shampoo. We're deeply sorry to hear that your eye was burned and that you have yet to get any relief. That truly isn't the kind of experience we want you to have and we understand how frustrating of an experience it can be. We want all of our consumers to notice a positive difference from using one of our products, so your report is disappointing. We're glad you let us know, and you can be assured we shared your comments with our Health & Safety Team and with the rest of our Pantene Team. We want to assure you, we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. We do ask that you save any remaining unused product and packaging for 2 weeks in case we need more information. When you have the time, we'd like to hear more from you so please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can assist you further.

Hello Jamie, we are so sorry to read you were not happy with your recent purchase of our Pantene Pro-V Ultimate Care Moisture Repair Shine Shampoo and your hair feeling like there is buildup. It could be caused by left over product such as hair spray or mousse. We recommend brushing hair prior to shampooing. If that does not remove the residue, try a clarifying shampoo, such as our Pure Clean & Clarify Silicone & Fragrance Free Shampoo.