Thank you for your feedback. We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for reaching out about our Pantene Pro-V Ultimate Care Moisture + Repair + Shine Shampoo. We're sorry to hear that the product was leaking. We check the quality of our products many times during the manufacturing process to ensure they reach you in the best possible condition. What you've described isn't something we would expect and we'll be sure to share this with the rest of our team. We'd like to assist you further so please give us a call at (800) 945-7768 or email us through our Contact Us Page.