Thank you for getting in touch about our Pantene Pro-V Ultimate Care Moisture, Repair, and Shine Shampoo. We're deeply sorry to hear that your eye was burned and that you have yet to get any relief. That truly isn't the kind of experience we want you to have and we understand how frustrating of an experience it can be. We want all of our consumers to notice a positive difference from using one of our products, so your report is disappointing. We're glad you let us know, and you can be assured we shared your comments with our Health & Safety Team and with the rest of our Pantene Team. We want to assure you, we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. We do ask that you save any remaining unused product and packaging for 2 weeks in case we need more information. When you have the time, we'd like to hear more from you so please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can assist you further.

It&#39;s very important to us that we provide trusted, quality products at a good value.<br /><br />As you may know, there has been a continual increase in commodity prices and the cost of raw materials across most industries. Wherever possible, we have tried to absorb and manage this cost, but in some instances we&#39;ve had to reflect it in our pricing to retailers.<br /><br />Cost adjustments can be made in several ways and it’s always a tough choice for us. In some cases, we’ve increased the price without any change to the volume or quantity of product. In other instances, we&#39;ve chosen to keep the price to retailers the same but reduce the amount of product in the package. Consumers have different preferences for how cost adjustments are reflected, and some have told us they prefer the volume/quantity reduction versus having to spend more during their shopping trips.<br /><br />It is important to note that the final shelf prices of all our products are set by the retailers and may differ from store to store, especially with a variety of promotions running at different times. We hope you&#39;ll agree that our products continue to deliver the performance you expect, and are still a good value.

Thank you for taking the time to let us know about your encounter with our Pro-V Ultimate Care Moisture &#43; Repair &#43; Shine Shampoo. We&#39;re really sorry you&#39;re unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you&#39;ve described is not something we would expect you to experience when using our products. We would like to gather more details from you. Please reach out at your earliest convenience at (800) 945-7768.