Thank you for taking the time to let us know about your experience with our Pantene Pro-V Ultimate Care Shampoo. Our apologies that you found the scent extremely intense. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person. Consumer feedback is always taken into account when making changes or designing future products, so we&#39;ll be sure to share your comments on this with the rest of our Pantene Team. Please contact us at (800) 945-7768 or send an email through our Contact Us page, so we can correct things.<br /><br />

It&#39;s very important to us that we provide trusted, quality products at a good value.<br /><br />As you may know, there has been a continual increase in commodity prices and the cost of raw materials across most industries. Wherever possible, we have tried to absorb and manage this cost, but in some instances we&#39;ve had to reflect it in our pricing to retailers.<br /><br />Cost adjustments can be made in several ways and it’s always a tough choice for us. In some cases, we’ve increased the price without any change to the volume or quantity of product. In other instances, we&#39;ve chosen to keep the price to retailers the same but reduce the amount of product in the package. Consumers have different preferences for how cost adjustments are reflected, and some have told us they prefer the volume/quantity reduction versus having to spend more during their shopping trips.<br /><br />It is important to note that the final shelf prices of all our products are set by the retailers and may differ from store to store, especially with a variety of promotions running at different times. We hope you&#39;ll agree that our products continue to deliver the performance you expect, and are still a good value.

Thank you for taking the time to let us know about your encounter with our Pro-V Ultimate Care Moisture &#43; Repair &#43; Shine Shampoo. We&#39;re really sorry you&#39;re unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you&#39;ve described is not something we would expect you to experience when using our products. We would like to gather more details from you. Please reach out at your earliest convenience at (800) 945-7768.