Thank you for reaching out about our Pantene Pro-V Ultimate Care Shampoo. We're saddened to hear that you weren't satisfied with our product's ingredients and are no longer interested in using our Pantene products. That's truly not the kind of news we expect to hear from our consumers and we are saddened to hear you go. Please know that Pantene ensures the safety of our products, packages and operations for our employees, consumers and the environment. We consider this to be a requirement for conducting responsible business, and an essential element of building and maintaining public trust in our products. We carefully evaluate the safety of our products and ingredients before they go to market, using well-established risk assessment methods to understand both hazards and potential exposures. These risk evaluations are a mandatory part of the company's product development process, and begin during the early stages of a product's design. The same safety standards are used everywhere we sell or make products. We would be more than happy to assist you further. When you have the time, please give us a call at (800) 945-7768 or email us through our Contact Us Page.

Thank you for your feedback on Pantene Pro-V Ultimate Care Moisture + Repair + Shine Shampoo. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We've thoroughly tested our products to ensure they deliver the benefits we advertise, so your report is unexpected. Please be assured we are sharing your comments with the rest of our team. Lack of shine is usually caused by dryness and split ends. Dry hair doesn’t reflect light, so it don’t shine. We recommend a more hydrating shampoo and richer conditioner. We also suggest using a leave in conditioner and adding a conditioning treatment to your hair care routine two or three times a week. Please feel free to call us at (800) 945-7768 or email us through our Contact Us page for further assistance.