I love Chai but this is way too sweet. I do equal parts of chai mix and milk but add a bit of water to dilute the sweetness and still too sweet. Any chance of making this without sugar and people can add their own?? I would buy this more often if it was unsweetened

I bought three containers today. To my dismay I found the product to be a watered out, no spice, no flavor product, quite different from the product I have come to love. I bought your product because it was the best on the market - I will now need to look elsewhere as this isn't worth the money I paid for it. Very unhappy and wish I could have given it a rating of 0.

Tazo has obviously changed the recipe. I have been buying this classic chai tea latte concentrate for over two years and the lattes I made were Perfection. However the last 10 or 12 containers have been hit or miss. At first they were watery and adding more concentrate just made the drink sweeter. But next was worse. Now the last few ounces of the container is pure sludge. If I shake the container the sludge is dispersed and makes all the lattes taste bad. So I try not to disturb it and end up with sludge at the bottom that I throw away. Please fix this.

Tazo Chai Latte is an easy way to make a cup of chai at home, but the last few times I have bought it, it has had a sour taste even though it hadnt expired yet. Besides those few times, Tazo Chai Classic Latte Black Tea, is pretty yummy and I especially like to pair it with oat milk!

I do love this product and have been drinking it for years. I have noticed lately though that there is like a residue left at the bottom of my cup. It has almost a gritty taste. At first I thought that this was perhaps my fault because the first cup I pour from a new container doesn't have this problem. But I do always refrigerate it after opening and use it within seven days. After reading these reviews I have noticed that other people are having similar problems. It really is disappointing though because I love this product.

I have been drinking this every day for tow or three years and suddenly, YUCK! The last few months I seem to get some old, some new recipe or something. When it's new it tastes like it's gone bad, I have checked the date to see if that is the issue. Then I looked here and I see others with the same complaint. I am so sad, but I will have to stop buying this, it is no longer good. Please let us know if you change it back, which I cannot recommend enough!

I buy this chai latte all the time, the skinny and the regular if skinny isn’t available. It’s my drink every morning. The cost has gone up, like everything else and I get it. But apparently your packaging has gotten cheaper. At least half of the containers leak upon opening. I unscrew the cap and go to pour it in my cup and it leaks heavily from under the pour spout and I end up with tea all over my counter. It’s annoying and wasteful of an increasingly expensive product. Please fix this problem with your seal. I assume that when the top is screwed off it pulls too much of the foil seal away and causes the leak. But, as the consumer, there’s literally nothing I can do to prevent that. It seems to be worse on the boxes that get even a little bit pushed in on the top in transit. But even undamaged boxes do it too. It’s at least half if not more of what I open. So annoying!!

Have loved your product for year, but have recently been diagnosed with celiac. Is this product Gluten Free and would you ever consider adding a GF certification? Like many celiacs, I have been advised by my medical team to only consume products that specifically state they are gluten free.

Chai is my go to drink since I don't drink coffee, I realized at least 7 years ago while working way too many hours with not enough sleep that the Starbucks chai was the exact same type that I could buy the mix for and I never looked back for years! We are talking at least 2 blended iced chai a day type addiction. You have recently changed the recipe and it tastes very watered down and the color is a lot lighter, I also noticed a sharp drop in caffeine thanks to the lovely caffeine withdrawal headaches! Very unhappy and will be finding other options rather than drink this watered down mix.

I'm a Tazo fan for life. I recently discovered this while on a cruise, so as soon as I returned home, I bought this at my local store. It's amazing! I like the fact I can serve hot or cold and can use my milk of choice. So far, I have discovered whole milk will make the overall flavor sweeter than 2% milk. Personally, I like the 2% taste because it doesn't dilute the spices. This tea's a keeper.