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Customer reviews for Tazo Chai Latte Concentrate Black Tea, 32 fl. oz., 3 pk. for
Tazo Chai Latte Concentrate Black Tea, 32 fl. oz., 3 pk.
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Showing 71-80 of 196 reviews
Jan 27, 2020
Allie87
1 out of 5 stars review

Dislike New Recipe

I have been drinking this daily for many years, but like others I noticed a distinct change in taste with the new packaging. It is disappointing every day now, and I’m having to search for other brands. All the flavor is gone, to the point where I initially thought either my chai or my milk was expired, but neither were. PLEASE change it back!!!

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
reply from Consumer Services

Thanks for reaching out - we're so glad to hear that you enjoy our Tazo Concentrate Chai Tea! Our team is disappointed to learn that this product didn't taste as it should. We'd like a chance to hear more about this experience, so please reach out to our Consumer Services team directly at consumer.services@unilever.com. We look forward to your email!

Jul 8, 2021
klove
4 out of 5 stars review

Love the Classic Chai Latte but....

So I absolutely love and am addicted to the Classic Chai Latte concentrate. It is so yummy. So in trying to be more conscious of what I ingest, I wanted to try the organic chai latte and it was so horrible I could not drink it. I figured it was just a bad batch so a few weeks later I purchased another Organic Chai concentrate and once again, it was awful and bitter and I had to throw it out. Is it normal for the organic version to taste so different?

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
Oct 14, 2021
Tuna
1 out of 5 stars review

Terrible since they changed the recipe

I’ve been buying this for at least a few months, maybe even a year. The last time I bought some I had legitimately thought it had gone bad, WAY too sweet, not nearly as much spice, genuinely not good. So I threw the rest out, and bought some more, only to find out the recipe was changed! Extremely disappointed. Will not buy until the recipe is changed back.

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
Jun 24, 2021
Esther
5 out of 5 stars review

Great just pure

I am not a huge fan of Chai Teas, Chai lattes, etc. But, I am starting a “hot food” (Asian medicine) diet and black teas with cardamom and Cinnamon are warming foods. I needed a little caffeine (and didn’t want to go for coffee), so I picked this perfect mix of ingredients blend for my diet and needs. The taste - just pure - out of the box - is great and I love it. I won’t even mix it with milk.

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
May 18, 2021
BL08
1 out of 5 stars review

Did the recipe change?

I have been drinking Tazo chai for years and lately, I have been very disappointed. It seems like something has changed and the chai has become watery and tasteless. I am hoping this is just a temporary issue that will be fixed so I can go back to enjoying the same great chai I have enjoyed for years.

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
reply from Consumer Services

Thanks for reaching out - we're sorry to learn of your experience with our Tazo Chai Latte Concentrate! We have done no formula change to our product. We'd like a chance to hear more about this experience, so please reach out to our Consumer Services team directly at consumer.services@unilever.com with ref id: (36136664) We look forward to your email!

Dec 17, 2019
mryan
1 out of 5 stars review

I’M BEYOND UPSET!

1st off...a HUGE thank you to all of y’all whom noticed the recipe change! 2nd...if I cld give this zero stars I WOULD! I’m beyond upset at y’all(Tazo) & SHAME on you for changing the recipe up!!! We all know who it’s for...STARBUCKS! I’m sure they didn’t want the average consumer that doesn’t go to them, to be buying “their” recipe! So you had to change it for us bcz YOU didn’t want to forfeit their business nor ours! How deceiving & it just goes to show how money hungry you are not to mention that you don’t really care about your consumers!!! I’ve been buying y’alls product(classic chai tea) for 4 yrs now & I WONT be buying it anymore till I have confirmation that the recipe has indeed been changed back!!!! Its HORRIBLE & no one should have to drink this after drinking the original recipe. Now, I’m sure I’ll get a you can contact us at blah blah blah but how about YOU contact me at...missy_ryan@yahoo.com. I’ll be waiting....

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
Nov 30, 2018
reneeinflorida
5 out of 5 stars review

Excellent Chai Latte Hot or Cold!

Love this tea and have been using it for years! The "skinny" version is just as good. Btw, this is the chai that they use in Starbucks! My only issue is with the packaging -- when twisted (easily), the cap breaks the foil seal so you are never quite sure the package has not been tampered with.

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
reply from Consumer Services

Thanks for reaching out to Tazo. We're so sorry to hear that you experienced difficulty with our packaging. Packaging is designed for product protection and for consumer convenience. We do conduct regular evaluations, and it's possible that container could change at some time in future. Thanks again for your contact, and we will be sure to pass your comments along to the appropriate staff. Thank you.

May 10, 2025
Abbi
5 out of 5 stars review

[This review was collected as part of a promotion.] If you're looking for a Starbucks chai latte dupe, I recommend this! It creates the perfect cost-effective replica. To spice things up in the fall, I recommend adding pumpkin syrup. I received this product for free from Topbox Marketing for testing and review purposes.

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412
Sep 10, 2023
Mar. Disappointed mom
1 out of 5 stars review

Disappointed

I've been enjoying this brand of tea for a few years now, but recently I noticed a giant price hike, which I wouldn't have minded in the quality had stayed the same. The new concentrate is watered down and no matter how much I add, it doesn't taste as good as before.

Review from tazo.com
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May 6, 2020
Kris
4 out of 5 stars review

Why the changes?

When Tazo changed the box, I think they also changed the formula. I've been drinking this stuff for as long as I can remember. It wasn't exactly the same as the Starbucks kind, but it was great. Now it's watery, with less punch. I'm still addicted to it, but it's not as satisfying. And there was no reason to change the spout. The new one isn't secure. Did you never hear the expression, "If it ain't broke, don't fix it"?

Review from tazo.com
Helpful?2A2P8I9X33UW79452270412