Good Morning Jocelyn, We are sorry to hear about your experience as you should be getting only the very best quality when using the Member’s Mark Briefs. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining Briefs left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.

Good Afternoon Char. Thank you for your feedback. We will certainly pass it along. The Brief product has the fasteners on either side. We also offer the Members Mark Protective Pull up style underwear which is easier to use on your own. Don't hesitate to give us a call at 888-301-0332 with any other questions that we may help you with.

Good Morning. We are sorry to hear about your disappointment. The Brief products have the fasteners on either side. The Protective Underwear are the Pull Up type. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.