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Customer reviews for Member's Mark Stainless Steel and Porcelain 5-Burner Gas Grill for
Member's Mark Stainless Steel and Porcelain 5-Burner Gas Grill
3.5 out of 5 stars
stars
473 ratings421 reviews
  1. 5 stars48% (225)
  2. 4 stars12% (58)
  3. 3 stars7% (33)
  4. 2 stars9% (42)
  5. 1 star24% (115)

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Showing 171-180 of 421 reviews
Jun 17, 2019
Reviewer name: Glenn
1 out of 5 stars
1 out of 5 stars review

burners rot

I bought this grill at Sam's Wholesale in O'Fallon .Il First thoughts ;I Loved it until I realized that after one and a half years the burners and all internal parts inside have rotted and become brittle.Called store where purchaced,,no help.Can not find replacement parts any where.guess I will Have to scrap it.Dang shame,cause I really would have been able to give it a better rating but,at this point its worthless.will not buy members mark ever again,may even cut up my Sam;s card..Poor service...

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Jul 25, 2019
Reviewer name: Martha
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features and price

Love it. Easy to clean

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Jul 3, 2019
Reviewer name: Sissy
5 out of 5 stars
5 out of 5 stars review

Great Grill!

Time to replace our old grill. The same brand as our old grill cost in excess of 1K so we shopped. We decided on the member’s mark grill from SAM’S and are SO GLAD WE DID. It’s construction is fabulous, assembly was easy and instructions understandable. The box for smoker chips is not the same quality however - but we feel we got a great deal on this great grill!!

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Jul 25, 2017
Reviewer name: upsetin IA
1 out of 5 stars
1 out of 5 stars review

Upset in Iowa

got this item got home with item and the ignitor switch is missing contacted company because item states in bold print DO NOT RETURN to store I was refused any and ALL help with product and company refused to send me the part that was missing now I am stuck with a junk piece of metal I can NOT use waste of $299.00

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Jul 24, 2021
Reviewer name: jimi
3 out of 5 stars
3 out of 5 stars review

Discontinued

I have had my grill since March 2018. No major issues but, was wanting to get a few replacement parts to bring it back to like new, and found out that this grill, and all of it's parts, are discontinued. Wish I had known before the warranty that I bought ran out in March. Could I find replacement parts anywhere else?

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reply from GrillinGal

You can still get replacement parts for your grill if you contact our customer service team. Please contact them at 888-837-1380 or at customerservice@rankam.com

Jun 15, 2020
Reviewer name: Butch62
2 out of 5 stars
2 out of 5 stars review

Lasted 2 Years of Light Use

I had a members mark grill from many years ago that was made by bakers square I think in TX. That grill lasted me over 10 years. I purchased this grill thinking it would last. It has the look and feel of quality but unfortunately that was not the case. I kept this grill at a cottage. Always covered and relatively light use. Cleaned it a couple of weeks ago and noticed all the "stainless" burners were very rusted and one of the burners had a 3/4" rusted hole in the top of it! I returned the grill. That will be my last members mark grill.

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Jul 5, 2019
Reviewer name: JMcAfee
1 out of 5 stars
1 out of 5 stars review

So dissatisfied

I bought this grill for my husband for Father's Day in June. We bought in store, and the box looked fine. We got home and the main grilling body was damaged. We got a new body coming to us, and it took weeks to get the piece. When it arrived on July 3rd, we were excited to put the grill together and finally get to grill. However, the body came without a lid attached. The first lid was secured on in a way that it cannot be removed. We even took it to a local machinist to see if he could help. He told us there was no way to remove the lid without damage. I am angry and dissatisfied. This gift has just sat in the garage incomplete. We talked to our local club, and they said we could return it, but that is an hour away. Such poor quality and service. If you buy this grill, which I don't recommend, open the box and check for damage before you leave the store.

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May 17, 2019
Reviewer name: marco4357
1 out of 5 stars
1 out of 5 stars review

CAME UP WITH KEY MISSING PARTS!

I bought the grill and after getting some help from a friend to bring it home, we started assembling it. However, we never had the opportunity to test it at all. We assembled the frame, but to our surprise, the wheels were missing. We then decided, well lets put it together and go to Sam's to ask for the wheels. This is kind of odd and stupid as it was going to be extremely difficult to screw those wheels to the frame after having the >150 pounds on top. Nonetheless, to our surprise and dissapointment, the gas tank holder was missing along with some other parts following. I was really dissapointed. I live about 40 miles to the closest Sam's. When we returned it the personnel was not really appealing and they gave me my money back and that was it. I cannot say is a bad grill, but I will strongly recommend to open it at the Club before taking it home.

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May 27, 2019
Reviewer name: 1Wirenut
1 out of 5 stars
1 out of 5 stars review

Disapointed

DO NOT WASTE YOUR MONEY. I should have read the reviews prior to purchasing. I bought this grill at the end of last season.I store it in a Quality grill cover when not in use. The Black paint is peeling off in several places. I uncovered it to use yesterday and fount the grates rusty as the advertised ceramic coating has Obviously fallen off.

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reply from Rankam

We would be happy to send you out replacement parts if you would contact our customer service line at 888-837-1380.

Jul 20, 2019
Reviewer name: rgpemt
2 out of 5 stars
2 out of 5 stars review

Second time around

We purchased our first grill 3 years ago, last year at the start of the season I went to use it only to find the burners were disintegrated. I looked high and low and could not find replacements. I called my local club and they said that Sam's Club has a 100% satisfaction warranty. I packed it up, drove it to the club, brought it inside, and poof, I got a gift card to pay for my new one. I rushed home, put it together, leveled the unit and off to the races. This spring, the same thing. The burners are gone after limited use. We clean our grill after each use, cover it when not in use, and still we cannot enjoy it. I have read so many other reviews that seem to say the same thing, which is a dissapointment to say the least. We love the grill, the size is perfect and we have even used the built in smoker...however, we are not satisfied in the least with the durability of this unit and will likely be looking for a different brand.

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