Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for bringing this to our attention. We're very sorry to hear about your experience with Purina Tidy Cats Lightweight Clumping Cat Litter, Low Dust, 24/7 Odor Control. As pet lovers and pet owners ourselves, we can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available Monday through Friday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

Thank you for sharing this with us and giving our litter a try. We're happy to hear that Tidy Cats Multi-Cat Light Weight Clumping Cat Litter works well and fits for your household. We really appreciate your feedback and support. - The Tidy Cats Team