Thank you for bringing this to our attention. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Light Weight Clumping Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

Thanks for sharing your feedback with us. Cats prefer a clean area to do their business. If you’re using clumping litter, we recommend scooping and tossing clumps every day. Every week or so, dump out the entire box and wash it with warm, soapy water. When you refill, be sure to use at least 2-3 inches of non-clumping cat litter or 3-4 inches of clumping litter to allow your cat plenty of room to dig and bury. Also, Tidy Cats Litter is not flushable. Even if a litter is labeled flushable, it can cause plumbing problems. Bag your old litter and toss it in the trash, not in the toilet. Learn more about the do’s and don’ts of cat litter here: https://www.purina.com/articles/cat/litter/cat-litter-box-tips. We hope this helps. If you have further questions or concerns, please contact us at this link: https://www.purina.com/contact-us/. - The Tidy Cats Team

Thanks for the feedback as well as your support for our litter. We truly value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Tidy Cats Team