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Customer reviews for Serta Forever Cool Pillow with Cooling Gel Memory Foam for
Serta Forever Cool Pillow with Cooling Gel Memory Foam
4.1 out of 5 stars
stars
790 ratings433 reviews
  1. 5 stars63% (498)
  2. 4 stars12% (97)
  3. 3 stars10% (82)
  4. 2 stars4% (31)
  5. 1 star10% (82)

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Showing 11-20 of 433 reviews
Sep 5, 2019
Reviewer name: Stacie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Is not cool forever

Bought 2 of these pillows, and I can honestly say that they do not stay cool forever. You get like 60 seconds of cool. It does get re-cooled quickly but it’s not called the “60seconds of Cool Pillow” it’s calls “Forever Cool”. It does have a pretty great memory foam core which is why it got 3 stars and I didn’t return them.

Helpful?26KB226MSA8C61701478305
Apr 17, 2019
Reviewer name: Brad51
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Firm and doesn't stay cool

The pillow is really firm and does not stay cool, it feels cool to the touch but loses that cool feel quickly.

Helpful?26KB226MSA8C61701478305
Apr 5, 2020
Reviewer name: AAA
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

DON’T BUY

Pillow picks up a TON of lent! Can put a cover on it because it defeats the purpose of the “coolness” gets flat to fast.

Helpful?26KB226MSA8C61701478305
reply from Serta Team

Hello AAA, We are sorry about your experience with Serta Forever Cool Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.

Apr 10, 2017
Reviewer name: Sarah73
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good choice

I've been using this pillow for a little over a month, I like the coolness effect, just wish it stayed a little fluffier.

Helpful?26KB226MSA8C61701478305
Jul 4, 2024
Reviewer name: Shelly Hahn
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Defective pillow

Smells like chemicals isn’t cold at all won’t use it. Bought one a few years ago and it was awesome. This one is nothing like the 1st one I bought.

Helpful?26KB226MSA8C61701478305
Jun 15, 2019
Reviewer name: KW84
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Only cools until you actually lay on it

Warms up in just a couple mins, its silky so it slides out of pillow cases or off the bed and it's too hard.

Helpful?26KB226MSA8C61701478305
Nov 3, 2023
Reviewer name: Denise
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Wish I would have kept the packing they came in.

I read the reviews and they were great and I thought I'm going to give this pillow a try. I gave it two nights and realized these are not for me! It gave us both neck aches and headaches, they are too hard for us.

Helpful?26KB226MSA8C61701478305
Aug 26, 2019
Reviewer name: Poor Pillow
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Painful pillow

I have tried dozens of pillows over the years. Worst pillow ever. I don't recommend this one. The inner material is to firm. Your head is unable to sink so this leaves your neck in an awkward angle. I had a nasty pain in my neck every morning that took hours to recover from. I gave this pillow two weeks and it did not improve. My wife then tried this pillow as she did not believe me. She only used it for one night and her neck was so bad it took 3 days to recover from the pain.

Helpful?26KB226MSA8C61701478305
Jul 8, 2020
Reviewer name: Satisfied customer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great for aching neck

This was purchased for my mother-in-law. Her neck was hurting, and she had difficulty sleeping. I purchased this same pillow for myself a few years ago. It helped me get some sleep and comfort from my aching neck. It seems to be working for her as well.

Helpful?26KB226MSA8C61701478305
Dec 22, 2015
Reviewer name: Drewboy
5 out of 5 stars
5 out of 5 stars review

Awesome pillow

I love this pillow. It is the most comfortable pillow i have ever owned and it always stays cool. My wife is constantly trying to switch pillows with me. She wanted a different cooling pillow and so I bought it for her and now every chance she can get she tries to switch hers with mine.

Helpful?26KB226MSA8C61701478305