This topper was scrunched into a box and we have never been able to get it straightened out. It is twisted and contorted. We followed the instructions but it never flattened. We even googled for a solution and application of heat from a hair dryer was suggested. We have tried this repeatedly but it has not made a difference. I need to return this to Sam's for a refund.

It's been 72 hours since unpacking this topper and it STILL has not filled out from its tight packaging. The far end, which was the end on the most inside/center of the package roll is still squished hard flat. Has it taken anyone else longer than 72 hours for it to take proper shape?

Soft soft soft!

I’m hoping Serta sees this review and makes the team that designed this product sleep on it. We owned the earlier design of this topper that we loved. That version’s 1 inch part was like a fitted sheet that held the 3 inch foam firmly in place. This absolute poor design has the foam enveloped in what reminds me of a big pillow case with a zipper. We have to readjust this thing every morning and it is a major headache. DO NOT PURCHASE unless you want to pay for disappointment.

I had this shipped to me and it arrived poorly packed in the box, which caused the box to fall apart. No packing was placed in the carton to keep the HEAVY mattress from shifting and tearing the cardboard carton. The mattress arrived with yellow stains on then ends. (I didn't unroll the mattress and look at the rest of it) There was no packaging around the entire mattress to protect it and the stains which the stains are the color of urine. The packing slip had Serta written on it but nothing else on the carton or item to verify it's Serta product. I will be returning it.

Never slept better!

I love this topper & it's so comfortable I don't want to get out of bed in the morning, but the main reason I wanted to leave this review was in case anyone else has the same problem I did with unrolling it & leaving it flat for 72 hours and it STILL not looking at all right. I finally took a blow dryer on high heat and kind of held the topper apart just a little as I applied the heat on a section at a time & watched as it started to expand. It probably took 45 min altogether doing this & was a pain in the butt, but I didn't want to bother with returning it. So, if your topper comes out looking as crazy & hopeless as mine did, there is hope! :-)

Def well worth the $$$

When I unwrapped my new topper, it had a tear in the foam. Serta allowed the damaged topper to be wrapped and boxed for sale. Because of the 3 hr round trip to return the topper, I will use until the tear expands to the point of trashing it. Very disappointed.

I purchased this after buying my adjustable bed from sams club it’s a king that uses 2 twin xl mattress.. I read the reviews before buying and read the question does this topper work on adjustable beds manufacturers replied that it does so I bought 2... ugh every morning I have to strip my bed to put it back on the mattress it slips off my bed leaving it hanging off the side of my bed.. I almost slipped off my bed when getting up during the night to use bathroom ..also when adjusting my bed at night to watch tv this mattress pad slips down and messes up the sheets! I even gave the zippered mattress cover on it .. also tried adding another mattress pad cover to help secure it .. nope epic fail! So no it does not work well with a king with 2 twin xl mattresses adjustable beds ... not sure if I can return ... but will give it a try ..