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Customer reviews for Serta 4" Fiberfill & Gel Memory Foam Pillow Top Mattress Topper, Assorted Sizes for
Serta 4" Fiberfill & Gel Memory Foam Pillow Top Mattress Topper, Assorted Sizes
4.4 out of 5 stars
stars2,723 ratings1,514 reviews
  1. 5 stars72% (1,958)
  2. 4 stars12% (318)
  3. 3 stars5% (132)
  4. 2 stars4% (104)
  5. 1 star8% (211)
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Showing 541-550 of 1,514 reviews
Dec 25, 2021
Disappointed Customer
1 out of 5 stars review

This topper was scrunched into a box and we have never been able to get it straightened out. It is twisted and contorted. We followed the instructions but it never flattened. We even googled for a solution and application of heat from a hair dryer was suggested. We have tried this repeatedly but it has not made a difference. I need to return this to Sam's for a refund.

Helpful?2GGTDXDKI8TZ61701440066
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

May 25, 2022
psmiles
1 out of 5 stars review

Help :( I can't rate because it won't unroll.

It's been 72 hours since unpacking this topper and it STILL has not filled out from its tight packaging. The far end, which was the end on the most inside/center of the package roll is still squished hard flat. Has it taken anyone else longer than 72 hours for it to take proper shape?

Helpful?2GGTDXDKI8TZ61701440066
reply from Serta Team

Hi there. We are sorry that the Serta 4" Pillow-Top and Memory Foam Mattress Topper has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Oct 17, 2022
Debbiee
4 out of 5 stars review

Verified Purchase

Very nice

Soft soft soft!

Helpful?2GGTDXDKI8TZ61701440066
Oct 6, 2021
wesman
1 out of 5 stars review

Poor Design

I’m hoping Serta sees this review and makes the team that designed this product sleep on it. We owned the earlier design of this topper that we loved. That version’s 1 inch part was like a fitted sheet that held the 3 inch foam firmly in place. This absolute poor design has the foam enveloped in what reminds me of a big pillow case with a zipper. We have to readjust this thing every morning and it is a major headache. DO NOT PURCHASE unless you want to pay for disappointment.

Helpful?2GGTDXDKI8TZ61701440066
reply from Serta Team

Hello Wesman, thank you for taking time to share your experience. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-999-0499. Thank you.

Jan 7, 2024
Lafneagle
1 out of 5 stars review

Arrived With Yellow Urine Colored Stains

I had this shipped to me and it arrived poorly packed in the box, which caused the box to fall apart. No packing was placed in the carton to keep the HEAVY mattress from shifting and tearing the cardboard carton. The mattress arrived with yellow stains on then ends. (I didn't unroll the mattress and look at the rest of it) There was no packaging around the entire mattress to protect it and the stains which the stains are the color of urine. The packing slip had Serta written on it but nothing else on the carton or item to verify it's Serta product. I will be returning it.

Helpful?2GGTDXDKI8TZ61701440066
Jan 20, 2023
Suzy Q
5 out of 5 stars review

Verified Purchase

Mattress topper

Never slept better!

Helpful?2GGTDXDKI8TZ61701440066
Nov 23, 2021
Anonymous
5 out of 5 stars review

I love this topper & it's so comfortable I don't want to get out of bed in the morning, but the main reason I wanted to leave this review was in case anyone else has the same problem I did with unrolling it & leaving it flat for 72 hours and it STILL not looking at all right. I finally took a blow dryer on high heat and kind of held the topper apart just a little as I applied the heat on a section at a time & watched as it started to expand. It probably took 45 min altogether doing this & was a pain in the butt, but I didn't want to bother with returning it. So, if your topper comes out looking as crazy & hopeless as mine did, there is hope! :-)

Helpful?2GGTDXDKI8TZ61701440066
Dec 26, 2020
Lisa P
5 out of 5 stars review

Verified Purchase

not skimpy on the materials def comfortable

Def well worth the $$$

Helpful?2GGTDXDKI8TZ61701440066
Jul 14, 2020
swest
1 out of 5 stars review

Serta quality control failed

When I unwrapped my new topper, it had a tear in the foam. Serta allowed the damaged topper to be wrapped and boxed for sale. Because of the 3 hr round trip to return the topper, I will use until the tear expands to the point of trashing it. Very disappointed.

Helpful?2GGTDXDKI8TZ61701440066
reply from Supplier Response

Hello, We are sorry about your experience with Serta 4" Pillow-Top and Memory Foam Mattress Topper. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499

Sep 10, 2020
Missvickie
1 out of 5 stars review

Slips off mattress Of adjustable bed

I purchased this after buying my adjustable bed from sams club it’s a king that uses 2 twin xl mattress.. I read the reviews before buying and read the question does this topper work on adjustable beds manufacturers replied that it does so I bought 2... ugh every morning I have to strip my bed to put it back on the mattress it slips off my bed leaving it hanging off the side of my bed.. I almost slipped off my bed when getting up during the night to use bathroom ..also when adjusting my bed at night to watch tv this mattress pad slips down and messes up the sheets! I even gave the zippered mattress cover on it .. also tried adding another mattress pad cover to help secure it .. nope epic fail! So no it does not work well with a king with 2 twin xl mattresses adjustable beds ... not sure if I can return ... but will give it a try ..

Helpful?2GGTDXDKI8TZ61701440066
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta 4" Pillow-Top and Memory Foam Mattress Topper. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you!