I purchased this for a Christmas gift expecting it to arrive in the Serta box as pictured. Instead, it arrived thrown in a brown cardboard box with nothing anywhere indicating it is a Serta. I am not sure if it is a product someone else returned or if Sam’s Club sent a generic product instead of the name brand

Good quality

I love it

Very comfortable

This item was a major disappointment for me. While advertised as having a medium firmness, it was actually far beyond soft. So soft that that it began to cause joint pains in my knees and shoulders from sleeping in a curved (downward) position. That's how much give this has. Furthermore, nothing on earth could keep this thing from constantly sliding around on top of the underlying mattress. Every morning, it would be hanging of the bed by about a foot, and every morning I would have to correct it and re-do the fitted sheets. Overall, there is nothing positive I could say about this item.

Excellent investment

Exceptional quality 4” Serta mattress topper! Comes with protective cushiony cover! Zipper glides on throughout the topper very quickly and easily! Had bought a Serta mattress without the topper and this is actually better than the other mattress I bought with a topper! Worth every penny!Thanks again Sams and Serta!

Packaging was pretty terrible. The shipping box was half open and the items didn't even arrive in a serta box inside the shipping box. The topper wasn't even in a waterproof bag. Just exposed to the elements in a brown shipping box. Shipping complaints side, it is very comfortable. Now I just gotta find a fitted sheet to go over the mattress+ topper. Also: the plush cover in the box only goes on the topper. It does not go on the mattress and topper together. I figured that out after about an hour of struggling.

I purchased the queen 4" pillow top and memory foam mattress topper, and it has been sitting out on my balcony for the last 12 hours, because the smell was so horrific i couldn't keep it inside. Thinking it might air out, i just went outside and checked it, and it stinks just as bad as it did. Now, i have to try to figure out how i am going to get this thing back in the box, down 3 flights of stairs, to return it back to the store. What a joke! They better refund my money!

Great topper